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Service Desk Engineer

1 month ago

Cambridge, Cambridgeshire, United Kingdom eTech Partners Full time
Job Overview

As a Service Desk/1st Support Engineer, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Logging and escalating calls to ensure timely resolution.
  • Prioritizing and responding to calls within agreed service level agreements.
  • Supporting the rollout of new applications and hardware across the business.
  • Troubleshooting and resolving hardware, software, and network issues, with a focus on Microsoft products.
  • Assisting with user account management, including password resets and access permissions.
  • Documenting all support activities and maintaining accurate records.

Benefits:

  • Opportunities for career progression and professional development.
  • Competitive salary and benefits package.
  • 25 days annual leave plus bank holidays.
  • On-the-job training and development opportunities.
  • A supportive team environment and company social events.

eTech Partners is a dynamic and growing company, and we are seeking a motivated and enthusiastic individual to join our team as a Service Desk/1st Support Engineer.

Please submit your CV in Word format to be considered for this exciting opportunity.

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