Technical Operations Manager

5 days ago


Bristol, Bristol, United Kingdom Oculus Technology Solutions Full time

Job Summary:

Oculus Technology Solutions is seeking a highly experienced and skilled Technical Operations Manager to lead their technical team and oversee service delivery. As a key member of the team, you will be responsible for managing and mentoring a team of technical professionals, promoting a culture of continuous improvement and technical excellence, and ensuring service delivery meets agreed-upon SLAs and KPIs.

Key Responsibilities:

  • Team Management: Manage and mentor a team of technical professionals, including project engineers and helpdesk staff, to ensure they have the skills and knowledge required to deliver high-quality services.
  • Culture and Excellence: Promote a culture of continuous improvement and technical excellence within the team, encouraging innovation and best practices.
  • Service Delivery: Oversee and manage the service desk and project teams to ensure service delivery meets agreed-upon SLAs and KPIs.
  • Process Improvement: Implement and optimize ITIL processes to enhance service delivery efficiency and effectiveness.
  • Critical Issue Resolution: Act as the primary escalation point for critical issues, leading resolution efforts during major incidents.
  • Technical Expertise: Act as an SME for Azure, Office 365, IP Networking, Windows Server, and related technologies.
  • Support and Mentorship: Provide hands-on support and mentorship to team members to ensure they have the skills and knowledge required to deliver high-quality services.
  • Strategic Direction: Support the strategic direction for the business, providing technical expertise and guidance to inform business decisions.
  • Client-facing: Be a forward-facing presence, supporting clients with technical advice and guidance as required.
  • Communication: Excellent communication skills are essential for this role, with the ability to communicate complex technical information to both technical and non-technical stakeholders.

Requirements:

  • Strong technical background, with experience in Azure, Office 365, IP Networking, Windows Server, and related technologies.
  • Proven experience in team management, including mentoring and coaching.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary up to £70,000.
  • A comprehensive benefits package.
  • The opportunity to work with a leading MSP and contribute to the success of Oculus Technology Solutions.


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