Customer Service Specialist
2 weeks ago
About Rygor
We are an award-winning multi-franchise dealership group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has developed and grown significantly in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading.
We have multiple industry and network awards under our belt and provide exceptional customer service, which Sets Standards. What's more, we are officially a Great Place to Work, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.
Our Values
- Rewarding
We value your contributions and recognize your achievements. You are passionate about delivering exceptional service and exceeding customer expectations. - Reliable
I am honest. I am attentive. I am trustworthy. - Respectful
I am inclusive. I am resilient. I am kind.
The Role
As a Customer Service Specialist, you will be the first point of contact for our valued customers. You will play a vital role in ensuring their satisfaction by providing prompt, efficient and friendly service.
You will handle a variety of customer inquiries, both in person and over the phone, resolving issues and providing information about our products and services. Your excellent communication skills and positive attitude will be key to creating a welcoming and supportive environment for our customers.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, understanding their needs and resolving their queries efficiently.
- Handle incoming calls and emails promptly and professionally, addressing customer concerns and providing accurate information.
- Process customer orders and transactions accurately and efficiently.
- Maintain a clean and organized work environment.
Skills and Qualifications
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency with computer systems and software applications.
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