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Customer Service Representative

2 months ago


Hounslow, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers, handling a high volume of inbound calls, and resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service to clients and customers via phone, email, and in-person
  • Handle a high volume of inbound calls, responding to customer inquiries and resolving issues in a timely and professional manner
  • Work closely with internal teams to resolve customer issues and provide solutions
  • Utilize Salesforce CRM to record and manage customer data
  • Negotiate claims and liaise with third-party vendors, such as hospitals and clinics

Requirements

  • Previous experience working in a customer service or contact center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Proficiency in Microsoft Office and Salesforce CRM
  • High school diploma or equivalent required

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Why Join Our Team?

Hays Specialist Recruitment Limited is a leading recruitment agency that specializes in providing top talent to businesses across various industries. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our clients and customers.