Customer Service Representative
4 weeks ago
We are seeking a highly skilled and fluent Spanish-speaking Customer Service Representative to join our team at London Heathrow Airport.
Key Responsibilities:
- Provide exceptional customer service to airline customers and ensure their needs are met in a timely and efficient manner.
- Work collaboratively with the passenger services team to ensure smooth operations and high-quality customer service delivery.
- Handle customer complaints and issues in a professional and courteous manner, escalating to management as necessary.
Requirements:
- Fluent in Spanish (Essential)
- Right to Work in the UK
- Lates start - shifts from 4pm.
- Educated to at least 'GCSE' level standard or equivalent
- Excellent customer service attitude and skills and highly developed communication skills
- At least 2 years' experience of working in a customer service environment
- Basic IT skills
- Cultural awareness
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company
- Professional development and training opportunities
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