Customer Service Representative

4 weeks ago


Hounslow, Greater London, United Kingdom Cobalt Ground Solutions Full time
Customer Service Representative - Spanish Speaker

We are seeking a highly skilled and fluent Spanish-speaking Customer Service Representative to join our team at London Heathrow Airport.

Key Responsibilities:

  • Provide exceptional customer service to airline customers and ensure their needs are met in a timely and efficient manner.
  • Work collaboratively with the passenger services team to ensure smooth operations and high-quality customer service delivery.
  • Handle customer complaints and issues in a professional and courteous manner, escalating to management as necessary.

Requirements:

  • Fluent in Spanish (Essential)
  • Right to Work in the UK
  • Lates start - shifts from 4pm.
  • Educated to at least 'GCSE' level standard or equivalent
  • Excellent customer service attitude and skills and highly developed communication skills
  • At least 2 years' experience of working in a customer service environment
  • Basic IT skills
  • Cultural awareness

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • Professional development and training opportunities


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