Customer Service Representative

1 month ago


Hounslow, Greater London, United Kingdom Hertz Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, selling car rental services, and resolving customer issues in a fast-paced environment.

Key Responsibilities
  • Provide world-class customer service, creating a friendly and welcoming customer experience through personalized service during both the rent and return process.
  • Sell car rental services, identifying and maximizing opportunities to increase revenue and meet daily, weekly, monthly, and annual targets.
  • Resolve a wide variety of customer issues through their rental journey, leveraging Hertz's proven customer service tools and methods and involving management as needed.
  • Work collaboratively as a team to achieve targets, supporting colleagues across all roles within operations to create a smooth customer experience.
Requirements
  • A valid UK or EU driving license.
  • An enthusiastic, flexible, and positive attitude towards selling.
  • Previous experience in a customer service, sales, or retail environment.
  • Good English skills, enabling you to be a brilliant communicator.
  • Ability to work on a shift Rota basis, 7 days per week, and be flexible.
About Us

Hertz is one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. We offer a range of benefits, including uncapped commission, 25 days' holidays, and career development opportunities across Hertz UK and Europe.

We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique.



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