Lead Customer Service Expert
3 weeks ago
Your Responsibilities
As a Senior Customer Service Specialist, you will play a crucial role in delivering exceptional support to our esteemed clients and international partners. Your focus will be on enhancing operational efficiency while ensuring outstanding service delivery.
Key Duties Include:
- Managing and responding to customer inquiries promptly and effectively.
- Generating necessary shipping documentation and preparing export entries in compliance with regulations.
- Overseeing cost management and addressing pending tasks daily.
- Investigating and resolving customer queries and complaints in a timely manner.
- Assisting sales and customer service management with client visits as required.
- Ensuring accurate and timely invoicing for customers.
- Collaborating with the Team Leader to manage staff workloads and development.
Qualifications
About You
- Proven experience in airfreight logistics.
- Strong skills in planning and executing export operations.
- Customer-oriented with a strong commitment to service excellence.
- Ability to work effectively in a team environment.
- Excellent communication skills.
- Proficient in Microsoft Word and Excel.
What We Offer
- Comprehensive training and ongoing professional development.
- Generous holiday entitlement and additional leave for personal milestones.
- Pension scheme with employer contributions.
- Opportunities for career advancement and personal growth.
Next Steps
If you are interested in this opportunity, we encourage you to apply by submitting your CV through the provided channels.
At DB Schenker, we embrace diversity and are dedicated to creating an inclusive work environment. We welcome applications from individuals of all backgrounds.
Benefits
Professional Development, Work-life Balance, International Opportunities
Our Commitment
At DB Schenker, you will be part of a global logistics network that connects people and businesses. We value individual contributions and perspectives, fostering a collaborative environment where everyone can thrive.
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