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Customer Service Representative

2 months ago

Hounslow, Greater London, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled Customer Service/Order Management Executive to join our team at Reed. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers and ensuring their needs are met with efficiency and care.

Key Responsibilities:

  • Act as the primary point of contact for daily customer support, delivering excellent service and fostering customer loyalty.
  • Process orders and address any order-related queries using SAP.
  • Keep customers updated on their order's delivery status through proactive communication.
  • Ensure a smooth and efficient order management process, enhancing customer satisfaction.

Requirements:

  • Experience in customer service and order management.
  • Proficiency in SAP for processing orders and handling customer queries.
  • Strong communication skills for effective customer interactions.
  • Ability to manage multiple tasks and remain organized in a fast-paced environment.

What We Offer:

  • A competitive hourly rate.
  • The opportunity to gain experience in a dynamic customer service role.

How to Apply:

Please submit your CV and cover letter detailing your relevant experience and interest in the role.