Customer Service Representative

6 days ago


Crewe, Cheshire East, United Kingdom Likewize Full time

About Our Company

Likewize is a leading provider of tech protection and support services, dedicated to resolving over 250 million tech problems each year. We deliver innovative solutions and exceptional services to a billion customers worldwide, trusted by the world's largest brands, telcos, and banks.

Job Summary

We are seeking a German speaking Customer Service Advisor to support and provide outstanding customer service over the phone to both our customers and our field technicians across Germany.

Main Responsibilities

  • Answering inbound calls and outbound calls to customers and technicians regarding appointments/problem resolution
  • Handling and recording complaints
  • Responding to and managing the 'Live Chat'
  • Responding to customer reviews
  • Ensuring that customer SLAs are met
  • Respecting the value of information by following Likewize's data protection / information security policies and procedures

Requirements

  • Time management - prioritizing between dealing with customers and managing the back office
  • Dealing with objections while maintaining and developing the relationship with the customer
  • Working in a fast-paced environment and achieving monthly targets and KPIs
  • Ability to problem solve and multitask
  • Excellent telephone manner
  • Must be fluent in both English & German

What We Offer

  • 22 days annual leave, increasing through length of service
  • A competitive salary and benefits package
  • A supportive and collaborative culture
  • A fun and dynamic work environment
  • A range of learning and development opportunities
  • Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
  • Access to a GP at any time, with prescriptions delivered to your home or work
  • Enhanced Maternity, Paternity & Adoption
  • My Perks, offering exclusive discounts and cash back on purchases
  • A fully paid Employee Assistance Programme
  • Free access to the company gym
  • Free onsite car parking


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