Customer Service Representative
6 days ago
About Our Company
Likewize is a leading provider of tech protection and support services, dedicated to resolving over 250 million tech problems each year. We deliver innovative solutions and exceptional services to a billion customers worldwide, trusted by the world's largest brands, telcos, and banks.
Job Summary
We are seeking a German speaking Customer Service Advisor to support and provide outstanding customer service over the phone to both our customers and our field technicians across Germany.
Main Responsibilities
- Answering inbound calls and outbound calls to customers and technicians regarding appointments/problem resolution
- Handling and recording complaints
- Responding to and managing the 'Live Chat'
- Responding to customer reviews
- Ensuring that customer SLAs are met
- Respecting the value of information by following Likewize's data protection / information security policies and procedures
Requirements
- Time management - prioritizing between dealing with customers and managing the back office
- Dealing with objections while maintaining and developing the relationship with the customer
- Working in a fast-paced environment and achieving monthly targets and KPIs
- Ability to problem solve and multitask
- Excellent telephone manner
- Must be fluent in both English & German
What We Offer
- 22 days annual leave, increasing through length of service
- A competitive salary and benefits package
- A supportive and collaborative culture
- A fun and dynamic work environment
- A range of learning and development opportunities
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time, with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- My Perks, offering exclusive discounts and cash back on purchases
- A fully paid Employee Assistance Programme
- Free access to the company gym
- Free onsite car parking
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