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Customer Service Representative

2 months ago

Crewe, Cheshire East, United Kingdom AO Full time

About the Role

AO is seeking a highly skilled and motivated individual to join our team as a Rework Administrator. This role plays a vital part in the customer journey by delivering excellence and assisting with any sales-related queries.

As a Rework Administrator, you will be working in a small team environment dealing with inbound customer service queries. You will be responsible for providing exceptional customer service, listing items directly onto our website, and replying to customer queries via various channels.

Key Responsibilities

  • Providing excellent customer service and resolving customer complaints in a timely and professional manner
  • Listing items directly onto our website and ensuring accurate and up-to-date product information
  • Replying to customer queries via phone, email, and messages
  • Taking inbound sales calls and processing exchanges and refunds
  • Inputting orders and updating stock on the system
  • Performing general administration tasks to support the sales team

Requirements

  • Customer service experience and a proven track record of delivering excellent customer service
  • Computer literacy and proficiency in using various software systems

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and growth within the company
  • A dynamic and supportive team environment