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Customer Service Representative

1 month ago


Crewe, Cheshire East, United Kingdom AO Full time

About The Role

We are seeking a highly skilled Customer Service Representative to join our team at AO. As a key member of our customer service team, you will play a vital part in delivering exceptional customer experiences and assisting with sales-related queries.

Our ideal candidate will have a proven track record of providing exceptional customer service and the knowledge to upload products to our selling sites, such as eBay.

As a Customer Service Representative, you will work in a small team environment, dealing with inbound customer service queries and providing solutions to our customers.

Key Responsibilities

  • Providing excellent customer service
  • Listing items directly onto our website
  • Replying to customer queries via phone, email, and messages through eBay
  • Taking inbound sales calls (no cold calling involved)
  • Processing exchanges and refunds
  • Inputting orders
  • Updating stock on the system
  • General administration tasks

What We Offer

  • At least 5% contribution pension scheme
  • Healthcare Cashback Scheme
  • Exclusive Staff Discount
  • Enhanced Maternity, Paternity and Adoption Packages
  • Expression of wish service
  • Make a difference days (x2 fully paid charity days a year)
  • Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.