Customer Service and Sales Representative

3 days ago


Crewe, Cheshire East, United Kingdom H2ecommerce Full time
About the Role

We are seeking a skilled Customer Service and Sales Representative to join our dynamic team. As a key member of our sales department, you will be responsible for providing exceptional customer service and driving sales growth through outbound telesales.

Your primary focus will be on delivering outstanding customer experiences, building strong relationships with clients, and exceeding sales targets. You will work closely with our experienced team members to ensure seamless communication and achieve business objectives.

This role is ideal for a motivated and results-driven individual with a passion for sales and customer service. If you possess excellent communication skills, a can-do attitude, and a natural ability to connect with people, we encourage you to apply.

Key Responsibilities
  • Provide top-notch customer service through direct telephone contact and respond to customer inquiries in a timely manner.
  • Advise customers on our range of ink and toner cartridges, identifying their needs and making recommendations that meet their requirements.
  • Build strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Maintain accurate records of customer interactions, sales data, and performance metrics to inform future strategies.
Requirements

To succeed in this role, you will need:

  • At least one year of experience in an outbound telesales environment.
  • A proven track record of achieving sales targets and exceeding customer expectations.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients.
  • A problem-solving mindset, with the capacity to navigate complex customer issues.
  • Proficiency in Microsoft Excel and other relevant software applications.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of £25,000 - £35,000 per annum, depending on experience.
  • 28 days annual leave, plus an additional day for each full year of service, up to 33 days.
  • Genuine opportunities for career progression and professional development.
  • A supportive and inclusive work environment that fosters collaboration and growth.
  • A comprehensive benefits package, including death in service insurance, pension, and cycle to work scheme.
About Us

H2eCommerce is a leading specialist in selling printer consumables, printers, stationery, and office supplies. With a strong commitment to quality and customer satisfaction, we strive to deliver the best possible products and services to our clients. Our award-winning team of industry experts sources the finest ink and toner cartridges, offering a unique blend of quality and value to businesses and households alike.



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