Customer Service Representative

6 days ago

Crewe, Cheshire East, United Kingdom Adecco Full time

Job Title: Switchboard Coordinator

Contract Type: Temporary

Industry: Automotive

Location: Crewe

We are seeking a talented Switchboard Coordinator to join our team at Bentley Motors, a leading automotive company based in Crewe. This is a temporary part-time position with a contract length of 3 months.

Responsibilities:

  • Answer incoming calls and accurately route them to the appropriate departments within the organisation.
  • Maintain the efficiency of the switchboard service, ensuring prompt call handling and minimal wait times.
  • Act as the primary point of contact for customers and suppliers, reflecting the company's professional image and brand values through excellent telephone etiquette.
  • Provide handset administration support, including managing telephone directories and assisting users with general telephony queries.
  • Collaborate with the access control office as required, supporting their operations for a defined period per week.

Key Requirements:

  • Previous experience as a switchboard operator or in a customer service role is desirable.
  • Excellent verbal communication skills and a professional phone manner.
  • Strong problem-solving abilities to handle queries and provide efficient solutions.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Attention to detail and commitment to maintaining high service levels.

Perks of the Role:

  • A hybrid working model, allowing you to enjoy the benefits of both remote and office-based work.
  • A competitive hourly rate starting from £14.50.
  • A temporary contract provides flexibility for individuals seeking short-term employment.
  • An opportunity to work with a reputable automotive brand and gain valuable industry experience.

Working Pattern:

  • Monday to Friday.
  • One week on, one week off.

Location:

  • The role is based in Crewe, with convenient parking available nearby.

We are looking for a proactive and customer-focused individual to join our team as a Switchboard Coordinator. If you have excellent communication skills and a professional phone manner, we would love to hear from you. Please apply with your updated CV and a brief cover letter outlining your relevant experience.

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