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Customer Service Representative
2 months ago
Customer Service Role at Assurant
About the Opportunity
We are seeking a skilled Customer Service Representative to join our Contact Centre team at Assurant. As a member of our team, you will play a critical role in supporting our 8 million+ customers and representing some of the biggest brands in telecoms and finance.
Key Responsibilities
- Provide exceptional customer service to resolve customer inquiries and issues in a timely and professional manner.
- Work collaboratively with internal stakeholders to resolve complex customer issues and improve customer satisfaction.
- Develop and maintain a deep understanding of our products and services to effectively communicate with customers.
- Meet or exceed performance targets and key performance indicators (KPIs) to ensure high-quality customer service.
Why Choose Assurant?
- Comprehensive Training: We offer comprehensive training to prepare you for the role and ensure your success in the position.
- Flexibility: With remote working available once full training is completed and performance targets are met, you can enjoy a better work-life balance.
- Competitive Benefits: We offer a range of benefits, including 21 days of annual leave plus bank holidays, an employee assistance program, and a multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives.
- Learning and Development Opportunities: We invest in our employees' growth and development, offering LinkedIn learning, internal one-to-one development, and growth platforms.
- Employee Referral Scheme: Our employee referral scheme rewards you for referring friends and family to join our Assurant family.
About Assurant
Assurant is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide a great experience for their customers. We support, connect, and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes.
Our Commitment to DE&I
We are passionate about Diversity, Equity, and Inclusion (DE&I) and believe it is essential for our business success. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.
