Customer Service Representative

4 days ago


Crewe, Cheshire East, United Kingdom Co-op Group Full time
About the Role

We are seeking a Customer Team Member to join our team at Co-op. As a Customer Team Member, you will be part of a friendly team that is dedicated to providing excellent customer service and ensuring a great shopping experience for our customers.

Key Responsibilities
  • Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
  • Work collaboratively with store colleagues to solve problems for customers and members.
  • Ensure the store is safe and legal, maintaining high standards of housekeeping and stock management.
  • Support the introduction of new products and services, making changes feel natural and sharing experiences with colleagues.
  • Contribute to the local community, getting involved in activities and events.
Requirements
  • A genuine care for the needs of customers and members.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • A positive approach to change and problem-solving.
  • The flexibility to work a range of different shifts.
What We Offer
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • A pension scheme with up to 10% employer contributions.
  • Wagestream, a money management app giving access to a percentage of pay as earned.
  • 31 days of holiday, including bank holidays (pro rata for part-time colleagues).
  • Virtual healthcare services for you and your family.
  • 24/7 employee assistance service.
  • Full, paid training and dedicated support for personal development and career progression.
  • Rotas shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.
Our Commitment to Diversity and Inclusion

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve.



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