Customer Service Representative
1 week ago
Job Overview
AO is seeking a highly skilled Customer Service Representative to join our team. As a key member, you will be responsible for delivering exceptional customer service and managing sales queries.
The selected candidate should have experience in customer service and be capable of listing products on various selling platforms. Your primary focus will be handling inbound customer inquiries and working collaboratively with a small team.
We offer internal growth opportunities and comprehensive on-site training.
- Annual Salary: £23,439.00
- Working Hours: Monday-Friday 8:00am-4.00pm (37.5 hours per week)
- Employment Type: Full-time, Permanent
Key Responsibilities:
- Deliver high-quality customer service to internal and external customers
- List products on our website and other selling platforms
- Respond to customer queries and resolve issues in a timely manner
- Handle inbound sales calls and process exchanges and refunds
- Input orders accurately and update stock information in the system
- Perform general administrative tasks to support the team
Requirements:
We are looking for an individual who can work effectively both independently and within a team. Key qualifications include:
- Previous customer service experience (Required)
- Proficiency in computer skills (Required)
Benefits:
- 5% pension contribution scheme
- Healthcare Cashback Scheme
- Staff Discount
- Maternity, Paternity, and Adoption Packages
- Charity participation opportunities
- Share-save Scheme
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