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Customer Service Representative
2 months ago
We are seeking a Customer Team Member to join our team at Co-op. As a Customer Team Member, you will be part of a friendly team that is dedicated to providing excellent customer service and ensuring a great shopping experience for our customers.
Key Responsibilities- Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
- Work collaboratively with store colleagues to solve problems for customers and members.
- Ensure the store is safe and legal, maintaining high standards of housekeeping and stock management.
- Support the introduction of new products and services, making changes feel natural and sharing experiences with colleagues.
- Contribute to the local community, getting involved in activities and events.
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem-solving.
- The flexibility to work a range of different shifts.
- 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream, a money management app giving access to a percentage of pay as earned.
- 31 days of holiday, including bank holidays (pro rata for part-time colleagues).
- Virtual healthcare services for you and your family.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve.
