Client Services Coordinator

4 weeks ago


Oxford, Oxfordshire, United Kingdom Concept Resourcing Full time £30,000 - £33,000
Position: Client Services Coordinator
Type: Full-time, Permanent, Hybrid (3 days on-site)

About the Company:
Concept Resourcing is a leading technology value-added reseller, committed to improving connectivity through innovative solutions. We pride ourselves on cultivating a collaborative and inclusive work environment where initiative is encouraged and teamwork is essential.

Role Overview:
We are looking for a Client Services Coordinator to become an integral part of our dynamic Service Delivery Team. In this role, you will be crucial in facilitating service delivery and enhancing customer support.

Key Responsibilities:
1. Onboard and establish new client accounts and contracts.
2. Manage initial support inquiries and liaise with clients, internal teams, partners, and suppliers regarding order questions and modifications.
3. Coordinate service activities, including scheduling technician visits.
4. Generate service level reports utilizing AutoTask.
5. Ensure precise setup and billing of all accounts.
6. Follow established procedures to provide exceptional customer service and maximize satisfaction.
7. Strive to meet Services SLAs, KPIs, and objectives.

Qualifications:
- Previous experience in a similar Sales Support or Client Services role within an IT Managed Services context.
- Outstanding communication skills with a proven ability to nurture client relationships.
- Demonstrated ability to manage multiple projects effectively.
- Proficient in Office 365.
- Strong commitment to accuracy, efficiency, and delivering high-quality work.

Benefits:
- 33 days of annual leave (including public holidays).
- A blended working environment that promotes work-life balance.
- Extensive learning opportunities, including training and coaching for career advancement.
- A workplace pension scheme with matched contributions.
- Private medical insurance available after the first year of service.

Equal Opportunity Employer:
Concept Resourcing is dedicated to fostering an inclusive workplace where diversity is celebrated, and all individuals are valued based on merit. Discrimination or harassment based on gender, trans status, marital status, race, ethnicity, disability, sexual orientation, religion, or age is strictly prohibited.

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