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Client Engagement Coordinator

2 months ago

Oxford, Oxfordshire, United Kingdom Pertemps Full time
Client Engagement Coordinator - Thame

Pertemps Aylesbury is actively seeking a Client Engagement Coordinator for our manufacturing partner located in Thame.

The Client Engagement Coordinator plays a vital role within the Global Customer Experience team, ensuring the delivery of exceptional customer service throughout the entire purchasing journey.

This position centers around the management of sales and service transactions, including orders, quotes, customer agreements, and associated documentation such as certificates and bills of material, applicable to both domestic and international operations. Additionally, it encompasses logistics related to orders and various administrative responsibilities.

Salary: £27,000

Hours: 9 am-5 pm

Contract: Permanent full-time office based

Key Responsibilities:
  • Assessing Sales or Service Quotes for accuracy, adhering to established business standards.
  • Processing Sales or Service Orders in alignment with key requirements, ensuring compliance with company terms and conditions or specific customer agreements.
  • Managing administrative tasks related to customer accounts, including updates on delivery and payment terms, while collaborating with relevant departments (Finance, Operations & Logistics, Service, Sales).
  • Providing timely updates to customers and internal teams regarding order status.
  • Qualifying assigned LEADS to facilitate the progression of customer inquiries into opportunities, collaborating with sales, marketing, and service teams.
  • Coordinating with the Operations team on quality concerns raised by customers or internal stakeholders, monitoring order status and deliveries, and supporting post-purchase commissioning through administrative assistance.
  • Generating necessary order documentation (certificates for goods, deliveries, customs, etc.) based on site or geographical requirements.
  • Participating in daily meetings with management, providing proactive updates on customer transactions and required actions, and communicating effectively with cross-functional teams in Sales, Service, Operations, Finance, and others.
Qualifications:
  • Proven experience in Customer Service, Order Administration, or Logistics.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Familiarity with ERP systems.
  • Transportation access is necessary due to the location.