Client Services Coordinator
1 week ago
Client Services Administrator
Nuffield Health Oxford, The Manor Hospital | Administration | Permanent | Full Time
Up to £27,000 per annum, depending on experience
37.5 hours per week - 8am-6pm availability required
We are seeking a highly skilled Client Services Administrator to join our team at Nuffield Health Oxford, The Manor Hospital. As a key member of our administration team, you will be responsible for effectively and efficiently managing a large volume of patients' appointments, managing clinic requests, and liaising directly with patients, medical secretaries, and consultants.
Key Responsibilities:
- Manage information received from patient online bookings and contact centre, ensuring required information is obtained, updated, and relevant appointments booked.
- Be the local consultant enquiry handler, engaging with consultants and supporting queries.
- Support the Business Development Manager with related tasks when required.
- Maintain accurate and up-to-date records of all patient activities in accordance with company processes and procedures and within agreed timescales.
- Develop constructive relationships with both internal and external stakeholders.
- Manage consultant enquiries and promote diary and online access.
- Ensure the referrer knowledge base is kept up to date and managed effectively.
- Dispatch incoming communications to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.
- Liaise with relevant departments to maintain agreed diary access booking space.
- Train, guide, and lead new starters joining the department.
Benefits:
We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership, and private healthcare. At Nuffield Health, we'll take care of what's important to you.
Nuffield Health Oxford Hospital
Our modern hospital is based within a stone's throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first-class care. We operate 6 well-equipped and modern operating theatres with 64 well-presented ensuite rooms.
We cater for inpatient and day care, providing a broad range of surgical specialities and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology, as well as women's and men's health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands.
Join Nuffield Health and create the future you want, today.
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