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Client Services Coordinator

2 months ago

Oxford, Oxfordshire, United Kingdom Nuffield Health Full time

Job Summary

Nuffield Health is seeking a highly organized and detail-oriented Client Services Administrator to join our team at our Manor Hospital. As a key member of our administrative team, you will be responsible for effectively managing a large volume of patients' appointments, managing clinic requests, and liaising directly with patients, medical secretaries, and consultants.

Key Responsibilities

  • Manage information received from patient online bookings and contact centre, ensuring required information is obtained, updated, and relevant appointments booked.
  • Be the local consultant enquiry handler, engaging with consultants and supporting queries.
  • Support the Business Development Manager with related tasks when required.
  • Maintain accurate and up-to-date records of all patient activities in accordance with company processes and procedures and within agreed timescales.
  • Develop constructive relationships with both internal and external stakeholders.
  • Manage consultant enquiries and promote diary and online access.
  • Ensure the referrer knowledge base is kept up to date and managed effectively.
  • Dispatch incoming communications to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.
  • Liaise with relevant departments to maintain agreed diary access booking space.
  • Train, guide, and lead new starters joining the department.

About Nuffield Health

Nuffield Health is the UK's largest healthcare charity, providing high-quality healthcare services to patients across the country. Our team is dedicated to delivering exceptional patient care and experiences, and we are committed to creating a positive and supportive work environment for our employees.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities.
  • A comprehensive benefits package, including private healthcare and gym membership.