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Client Services Coordinator
2 months ago
Location: Remote/Hybrid
Type: Full-time, Permanent
Salary: £30,000 - £33,000 DOE
Our client, Concept Resourcing, is a leading technology solutions provider focused on enhancing connectivity through innovative services. They promote a collaborative and inclusive work environment where initiative is encouraged and teamwork is essential. As a company dedicated to connectivity and collaboration, they believe in achieving success together.
We are looking for a Client Services Coordinator to join our client's vibrant Service Delivery Team. In this role, you will be instrumental in ensuring effective service delivery and customer support. You will work closely with customers and internal teams to maintain our commitment to excellence.
Key Responsibilities:
1. Onboarding and establishing new client accounts and agreements.
2. Generating quotations and overseeing order placements.
3. Managing initial support inquiries and coordinating with clients, internal teams, partners, and suppliers for order-related questions and modifications.
4. Resolving issues by communicating with clients and suppliers, providing regular updates throughout the process.
5. Handling provisioning escalations and faults, ensuring prompt resolution.
6. Coordinating service tasks, including scheduling technician visits.
7. Compiling service level reports using AutoTask.
8. Executing tasks efficiently to meet established deadlines.
9. Maintaining accurate records across all systems for each client interaction.
10. Ensuring precise setup and billing of all accounts.
11. Adhering to procedures to deliver high-quality customer service and maximize satisfaction.
12. Working towards achieving service level agreements (SLAs), key performance indicators (KPIs), and objectives.
Skills and Qualifications:
- Previous experience in a similar Sales Support or Client Services role within an IT Managed Services environment.
- Proficiency in AutoTask is essential.
- Exceptional communication skills with a strong ability to manage client relationships.
- Proven capability to handle multiple projects simultaneously with effectiveness.
- Strong problem-solving and analytical skills.
- Excellent organizational abilities, including prioritization and adaptability to changing demands.
- Self-motivated with a collaborative team spirit.
- Proficient in Office 365.
- Commitment to accuracy, efficiency, and pride in delivering high-quality work.
If you thrive in a dynamic environment and possess the above qualifications, we invite you to consider this challenging and rewarding opportunity. You will be part of a highly supportive and collaborative team.
Alongside a competitive remuneration package, benefits include:
- 33 days of annual leave (including public holidays).
- A blended working environment, combining on-site and remote work to promote work-life balance.
- Ample learning opportunities, including training and coaching for career progression.
- A workplace pension scheme with matched contributions, and private medical insurance available after the first year of service.
Equal Opportunity Employer:
Concept Resourcing is committed to fostering an inclusive workplace where diversity is celebrated and all individuals are valued based on merit. Discrimination or harassment based on gender, trans status, marital status, race, ethnicity, disability, sexual orientation, religion, or age is strictly prohibited.
