Customer Relations Specialist

3 weeks ago


Leicester, Leicester, United Kingdom IOSH Full time

Job Title: Complaint Co-ordinator

Salary: £24,000-£26,000 per annum

Hours per week: 35 hours per week - flexible schedule available.

Location: Hybrid working model with a minimum of 2 days in the office.

About the Role

We are seeking a dedicated individual with a strong focus on customer satisfaction and problem-solving abilities to fill the role of Complaint Co-ordinator. In this pivotal position, you will be responsible for efficiently managing customer complaints and ensuring they are addressed effectively.

Your responsibilities will include:

  • Documenting and tracking customer complaints.
  • Conducting thorough investigations in collaboration with various departments.
  • Communicating with customers to keep them informed and address their concerns with empathy.
  • Analyzing complaint trends to recommend improvements for enhancing customer experience.

Key Responsibilities

On a daily basis, you will:

  • Handle customer complaints via multiple channels, including phone and email.
  • Coordinate in-depth investigations and maintain meticulous records of all interactions.
  • Identify recurring issues and implement strategies to reduce future complaints.
  • Work closely with cross-functional teams to improve processes and resolve issues.

What You Will Bring

The ideal candidate will possess:

  • Experience in a customer service complaint handling role, ideally in a multi-channel environment.
  • Strong attention to detail and accuracy.
  • Excellent communication and collaboration skills.
  • Familiarity with administrative tasks, including record maintenance and report generation.

Benefits

We offer a comprehensive benefits package designed to support our employees, including:

  • Flexible hybrid working arrangements.
  • 25 days of annual leave plus bank holidays, with options to purchase additional leave.
  • Private medical insurance and healthcare cash plan.
  • Pension scheme with employer contributions.
  • Performance-related pay scheme.
  • Paid volunteering days.
  • Employee Assistance Programme for wellbeing support.

About Us

The Institution of Occupational Safety and Health (IOSH) is the leading Chartered body for safety and health professionals. We value diversity and are committed to creating an inclusive environment where everyone is treated with respect.

We are proud to be a disability confident employer and guarantee interviews for all disabled applicants who meet the essential criteria for the role.



  • Leicester, Leicester, United Kingdom NEXT Full time

    Salary: £13.46-£14.27 based on experience, with the potential to earn up to £16.04 Working Hours: Sunday 10:00-17:00, Monday 09:00-17:00, Wednesday 08:00-18:00, Thursday 12:45-18:00, Friday 09:00-17:00 (Total of 36 hours per week) Training Period: Four weeks of comprehensive internal training As part of the Customer Relations team, you will be...


  • Leicester, Leicester, United Kingdom NEXT Full time

    Salary Range: £13.46-£14.27 based on experience, with potential earnings up to £16.04 Working Hours: Sunday 10:00-17:00, Monday 09:00-17:00, Wednesday 08:00-18:00, Thursday 12:45-18:00, Friday 09:00-17:00 (Total of 36 hours per week) Location: Leicester Training Program: Four weeks of comprehensive internal training In the Customer...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Position OverviewEmployee Relations SpecialistLocation: Leicester/HybridAbout Hastings DirectAs a leading digital insurance provider, Hastings Direct is on a mission to establish itself as the premier choice in the UK market. Our commitment to innovation is reflected in our significant investments in technology and data analytics, which empower us to enhance...


  • Leicester, Leicester, United Kingdom Siamo Recruitment Full time

    Customs Operations SpecialistSiamo Recruitment is on the lookout for a committed Customs Operations Specialist to become part of our dynamic team within a well-established logistics firm.This position plays a crucial role in managing UK International Trade operations by facilitating customer declarations for both imports and exports, while ensuring adherence...


  • Leicester, Leicester, United Kingdom Inc Recruitment Direct Full time

    Job Opportunity with Inc Recruitment DirectAbout the Role:We are seeking enthusiastic and motivated individuals to join our team as Sales Representatives, Customer Service Specialists, or Business Development Associates. As a Sales Representative, you will be responsible for generating new business leads and building relationships with clients. As a Customer...


  • Leicester, Leicester, United Kingdom IOSH Full time

    Position OverviewWe are enhancing our customer support division and are on the lookout for a dedicated professional who is passionate about providing exceptional service to our clients. If you possess strong organizational skills, attention to detail, and a commitment to excellence, we would like to hear from you.As a Customer Service Co-ordinator, you will...


  • Leicester, Leicester, United Kingdom Get Laid Beds Full time

    Customer Service AdministratorLocation: Glen ParvaCompany: Get Laid BedsAbout Us: Become a part of the Bed Revolution! Get Laid Beds is on the lookout for a dedicated Customer Service Administrator to enhance our team. If you possess exceptional customer service skills and can manage multiple responsibilities efficiently, we would love to connect with...


  • Leicester, Leicester, United Kingdom SLS Recruitment Ltd Full time £24,000 - £30,000

    Customer Engagement Specialist Needed - OTE of £30,000 per annum Seeking a role that offers excellent growth opportunities but lack extensive experience? Our organization is in search of motivated and ambitious individuals to join our dynamic team due to a surge in client requirements. We aim to expand further in the upcoming years, and positions have...


  • Leicester, Leicester, United Kingdom Siamo Recruitment a division of Siamo Group Full time £23,000 - £28,000

    Customs Operations SpecialistJoin a dynamic team at Siamo Recruitment, a division of Siamo Group, as we seek a Customs Operations Specialist to enhance our customs department. This role is pivotal in managing UK International Trade processes.Location: LeicestershireSalary: £23,000 - £28,000 Per Annum, dependent on experienceRole Overview:The Customs...


  • Leicester, Leicester, United Kingdom Duval Associates Ltd - Recruitment Specialist - UK Full time

    B2B Marketing Specialist – Brand Development – Content Strategy – Event Coordination – Digital Presence ManagementDynamic marketing position within a family-owned, Engineering and Manufacturing firm – Engage with tools like HubSpot and LinkedIn to explore and expand market reach.Seeking an ambitious individual, whether a recent graduate with 2-3...


  • Leicester, Leicester, United Kingdom E Next Full time

    About E.ON NextWe're a leading energy company dedicated to providing exceptional service to our customers. Our mission is to make energy management easier and more sustainable for everyone.Our ValuesWe're passionate about delivering an outstanding customer experience. We believe in empowering our team members to take ownership of their work and make a...


  • Leicester, Leicester, United Kingdom Blue Octopus Recruitment Ltd Full time

    Position OverviewAbout the OpportunityThis is an exceptional chance to become part of a distinguished Premier League Football Club, renowned for its unique ethos that is respected globally. If you have a passion for sports, teamwork, and enhancing employee experiences, we invite you to consider the role ofHR Advisor within our organization.As ourHR Advisor,...


  • Leicester, Leicester, United Kingdom Marshall Motor Group Full time

    Exciting Career Opportunity for a Customer Service SpecialistAbout Us:Join Marshall Motor Group, a leading automotive dealership network in the UK, part of the Constellation Automotive Group, offering numerous pathways for professional development.Role Overview:Deliver outstanding customer service as the primary liaison between clients and the service...


  • Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Customer Support Specialist at BellrockBellrock Property and Facilities Management is a forward-thinking organization dedicated to enhancing customer satisfaction through innovative building solutions. As a Customer Support Specialist, you will be instrumental in providing outstanding service across various communication platforms. Your key responsibilities...


  • Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Customer Support Specialist at BellrockBellrock Property and Facilities Management is a forward-thinking organization dedicated to enhancing customer satisfaction through innovative building solutions. As a Customer Support Specialist, you will be instrumental in providing outstanding service across various communication platforms. Your key responsibilities...


  • Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Customer Support Specialist at BellrockBellrock Property and Facilities Management is a forward-thinking organization dedicated to ensuring customer satisfaction through innovative building management solutions. As a Customer Support Specialist, you will be instrumental in providing outstanding service across various communication platforms. Your key...


  • Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Customer Support SpecialistAt Bellrock Property and Facilities Management, we leverage innovative technology to provide our clients with an experience that not only equips them with advanced building solutions but also grants them peace of mind. Our success is driven by a technology-focused yet people-centric approach. As part of our team, you will receive...


  • Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Customer Support Specialist - Daytime Friday to MondayAt Bellrock Property and Facilities Management, we leverage technology to provide our clients with not just advanced building systems, but also peace of mind. Our approach is technology-led yet people-driven, ensuring that when you join Bellrock, you have everything necessary to excel in your role. Our...


  • Leicester, Leicester, United Kingdom Workingmums Full time

    About the RoleSynergy and Partnership SpecialistWe are seeking a highly skilled and motivated individual to join our team as a Sales and Customer Experience Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesDevelop and maintain strong...


  • Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Customer Support SpecialistAt Bellrock Property and Facilities Management, we leverage innovative technology to provide our clients with an experience that not only equips them with advanced building solutions but also grants them peace of mind. Our approach is technology-driven yet people-oriented, ensuring that when you join Bellrock, you receive all the...