Current jobs related to Customer Support Specialist - Leicester, Leicester - Bellrock Property and Facilities Management
-
Customer Support Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our participants and stakeholders.Key ResponsibilitiesAssessing eligibility and informing potential participants about our...
-
Higher Education Support Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Beacon Support Full timeBeacon Support Ltd. Job OpportunityBeacon Support Ltd. is seeking a highly skilled and compassionate Specialist Mentor to support Higher Education students with disabilities/mental health conditions. As a Specialist Mentor, you will play a vital role in helping students overcome their particular disability-related difficulties and achieve their academic...
-
Classroom Support Specialist
4 days ago
Leicester, Leicester, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a qualified Classroom Support Specialist to work on day-to-day, short-term, and long-term assignments across Leicester. As a Classroom Support Specialist, you will play a crucial role in nurturing the next generation by planning and delivering learning activities for individual pupils and groups, assessing and reporting on student...
-
Academic Support Specialist
4 weeks ago
Leicester, Leicester, United Kingdom The Learning Support Centre Full timeAbout The Learning Support CentreThe Learning Support Centre is a specialist organisation that has been supporting individuals with neurodiversity and disability for over 20 years. We offer flexible support tailored to individuals in education and the workplace, with a large community of specialists who empower our clients and develop their specialist...
-
Academic Support Specialist
4 weeks ago
Leicester, Leicester, United Kingdom The Learning Support Centre Full timeAbout The Learning Support CentreThe Learning Support Centre is a specialist organisation that has been supporting individuals with neurodiversity and disability for over 20 years. We offer flexible support tailored to individuals in education and the workplace, with a large community of specialists who empower our clients and develop their specialist...
-
Domestic Abuse Support Specialist
1 week ago
Leicester, Leicester, United Kingdom Housing & Support Recruitment Full timeJob Title: Domestic Abuse Support SpecialistJob Summary: We are seeking a skilled Domestic Abuse Support Specialist to join our team at Housing & Support Recruitment.Main Responsibilities:* Provide direct support and assistance to women and children experiencing domestic abuse* Assist the Senior Services Manager in the day-to-day running of the supported...
-
Mental Health Support Specialist
4 weeks ago
Leicester, Leicester, United Kingdom Beacon Support Full timeBeacon Support Ltd. Job OpportunityWe are seeking a highly skilled and compassionate Specialist Mentor to join our team at Beacon Support Ltd. The successful candidate will provide one-to-one support to students with disabilities/mental health conditions in their higher education studies.Key Responsibilities:Assist students in learning coping strategies and...
-
Mental Health Support Specialist
4 weeks ago
Leicester, Leicester, United Kingdom Beacon Support Full timeBeacon Support Ltd. Job OpportunityWe are seeking a highly skilled and compassionate Specialist Mentor to join our team at Beacon Support Ltd. The successful candidate will provide one-to-one support to students with disabilities/mental health conditions in their higher education studies.Key Responsibilities:Assist students in learning coping strategies and...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the interactions between our participants, government contracts, and internal stakeholders.Key ResponsibilitiesAssess...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the interactions between our participants, government contracts, and internal stakeholders.Key ResponsibilitiesAssess...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the interactions between our participants, government contracts, and internal stakeholders.Key ResponsibilitiesAssess...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the interactions between our participants, government contracts, and internal stakeholders.Key ResponsibilitiesAssess...
-
Domestic Abuse Support Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Housing and Support Recruitment Limited Full timeJob Title: Domestic Abuse Support SpecialistHousing and Support Recruitment Limited is seeking a skilled Domestic Abuse Support Specialist to join their team in Leicester. The successful candidate will be responsible for providing high-quality support to women and children affected by domestic abuse.Main Responsibilities:Provide direct support and assistance...
-
Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Business Support Centre team as a Customer Service Advisor. In this role, you will be the first point of contact for participants joining our schemes and will be responsible for assessing eligibility, informing potential participants about the programmes we offer, and...
-
Customer Support Specialist
1 month ago
Leicester, Leicester, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Leicester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Support Specialist
1 month ago
Leicester, Leicester, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Leicester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
Customer Support Specialist
2 months ago
Customer Support Specialist - Daytime Friday to Monday
At Bellrock Property and Facilities Management, we leverage technology to provide our clients with not just advanced building systems, but also peace of mind. Our approach is technology-led yet people-driven, ensuring that when you join Bellrock, you have everything necessary to excel in your role. Our employees are the core of our business, and we are dedicated to helping them thrive.
This position is focused on assisting our Helpdesk operations, guaranteeing that our clients have dependable access to support. The role is hybrid, requiring presence at our office during weekdays and remote work on weekends. A comprehensive 6-week training program will be provided, and your shift transition will be based on your performance during this period.
We recognize that every position is vital in delivering peace of mind to our customers, regardless of the department. Each role contributes to our progress, and everyone has the potential to be a catalyst for change. As a Customer Support Specialist at Bellrock, you will:
- Handle incoming calls from clients and contractors following established protocols, with performance metrics in place
- Log maintenance, security, and Health & Safety requests using our computerized systems, adhering to agreed procedures
- Track ongoing jobs to ensure contractors meet the agreed service level agreements
- Secure necessary approvals for work exceeding established guidelines
- Utilize email for communication and instruction
- Ensure the efficient daily operation of the Helpdesk by following the planned schedule
- Meet established performance targets
- Address and resolve customer complaints effectively
- Comply with all relevant statutory obligations under the Health and Safety at Work Act, as outlined in our Health and Safety Policy
- Perform any other reasonable tasks as requested
Currently, all weekend shifts will be conducted remotely.
What You Will Need
If you are prepared to contribute to our business growth and take ownership of your role as a Customer Support Specialist, you will need:
- Proficiency in IT
- Strong technological skills
- Ability to make informed decisions
- Effective problem-solving capabilities
- Excellent computer navigation and keyboard skills, along with strong written communication
- Outstanding verbal communication abilities
- Strong interpersonal skills
- Customer-focused mindset with exceptional service skills
- Attention to detail and professionalism
- Ability to multitask, remain consistent, flexible, and reliable
- Data entry proficiency
Work Arrangements
We promote flexible working practices that allow our employees to manage their hours and work remotely when possible. In this role, the successful candidate will work from home on weekends and at the office during weekdays, with shifts scheduled between 8 AM and 6 PM, including a 30-minute lunch break, totaling 30 hours per week.
What We Offer
Upon joining Bellrock, you can anticipate a comprehensive benefits package that includes:
- 25 days of annual leave plus bank holidays, with an additional day as a token of appreciation
- Salary exchange pension scheme
- Life insurance coverage
- Paid sick leave
- Employee assistance and wellness program
- Enhanced maternity, paternity, and adoption leave
- Salary sacrifice schemes for cycling to work and technology purchases
- Option to purchase an additional 5 days of holiday per year
- Discount schemes for everyday shopping and essentials
- Healthcare cash plan
- MotorSave scheme
- Referral bonuses
- Carpooling options
Supporting Your Growth
We have always valued diverse perspectives, fostering a workplace that embraces unique voices. Our inclusive environment ensures that everyone feels welcome, supported, and empowered to achieve their best. If you join us, you will find a workplace that acknowledges your contributions, offers extensive learning and development opportunities, and prioritizes your well-being.
Are You Ready to Shine?
Our people are our passion, and we are committed to helping them succeed. This means providing the necessary resources for a fulfilling career with us, allowing you to advance while contributing to our business growth. If you are ready to embark on your career journey with Bellrock, we look forward to welcoming you.
