Business Support Centre Customer Support Specialist
1 month ago
About the Role
We are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the interactions between our participants, government contracts, and internal stakeholders.
Key Responsibilities
- Assess eligibility and inform potential participants about our programmes, facilitating their participation by booking them into schemes or logging their cases in various case management systems.
- Deliver excellent customer service and high-quality administrative support, working to agreed KPIs and ensuring compliance with company policies and procedures.
- Work flexibly and efficiently within the team to provide a seamless service to internal and external customers through various communication channels.
- Accurately check, validate, and process documentation to required standards within agreed timescales.
- Maintain up-to-date and professional case management notes within systems and provide accurate data for MI collection.
Requirements
- Customer Service experience and a passion for excellent service standards.
- Effective written and verbal communication skills, with the ability to build rapport with customers and communicate effectively in a multi-stream environment.
- An open, enthusiastic, and positive approach, with the ability to work efficiently in a pressurised environment.
- Logical problem-solving skills, with attention to detail and the ability to analyse cases and identify solutions.
- Flexibility to support the business and ability to work towards a behaviour and performance matrix.
About Maximus
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Why Join Us?
At Maximus, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to making a positive difference in the lives of our participants and stakeholders, and we are seeking like-minded individuals to join our team.
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.Key ResponsibilitiesProvide exceptional customer service to...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a vital role in supporting the interactions between participants, government agencies, and our organisation.Key ResponsibilitiesAssess eligibility and...
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