Business Support Centre Customer Support Specialist
1 month ago
About the Role
We are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a vital role in supporting the interactions between participants, government agencies, and our organisation.
Key Responsibilities
- Assess eligibility and inform potential participants about the programmes we offer.
- Facilitate participant participation by booking them into schemes or logging their cases in various case management systems.
- Deliver excellent customer service and high-quality administrative support, working to agreed KPIs.
- Work flexibly and efficiently within the team to provide a seamless service to internal and external customers through various communication channels.
- Accurately check, validate, and process documentation to required standards within agreed timescales.
Requirements
- Customer Service experience and a passion for excellent service standards.
- Ability to communicate effectively and build rapport with customers, with great listening and questioning ability.
- Effective written and verbal communication skills, with the ability and knowledge of web chat facilities in a multi-stream environment.
- An open, enthusiastic, and positive approach.
- Logical problem-solving skills with attention to detail.
- The ability to build rapport with customers quickly.
- Good questioning and listening skills.
- Decision-making skills, taking all aspects into account, showing empathy in sensitive situations.
- Accuracy, attention to detail, and the ability to analyse cases and identify solutions.
- Flexibility to support the business.
- Able to work efficiently in a pressurised environment.
- Experience of using Microsoft Packages.
Desirable Qualifications
- Customer Service qualification (or working towards).
- Advanced Excel skills.
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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