Business Support Centre Customer Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.
Key Responsibilities
- Assessing eligibility and informing potential participants about the programmes we offer
- Facilitating participant participation by booking them into schemes or logging their cases in various case management systems
- Delivering excellent customer service and high-quality administrative support working to agreed KPIs
- Working flexibly and efficiently within the team to provide a seamless service to internal and external customers through a variety of communication channels
- Accurately checking, validating, and processing documentation to required standards within agreed timescales
Requirements
- Customer Service experience and a passion for excellent service standards
- Ability to communicate effectively and build rapport with customers with great listening and questioning ability
- Effective written and verbal communication skills with the ability and knowledge of web chat facilities in a multi-stream environment
- An open, enthusiastic, and positive approach
- Logical problem-solving skills with attention to detail
- The ability to build rapport with customers quickly
- Good questioning and listening skills
- Decision-making skills taking all aspects into account, showing empathy in sensitive situations
- Accuracy, attention to detail, and the ability to analyze cases and identify solutions
- Flexibility to support the business
- Able to work efficiently in a pressurized environment
- Experience of using Microsoft Packages
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- The opportunity to work for a global organization with a strong reputation for delivering high-quality services
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.Key ResponsibilitiesProvide exceptional customer service to...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.Key ResponsibilitiesProvide exceptional customer service to...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Advisor to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a vital role in supporting the interactions between participants, government agencies, and our organisation.Key ResponsibilitiesAssess eligibility and...
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Leicester, Leicester, United Kingdom Maximus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Business Support Centre Customer Support Advisor to join our team at Maximus. As a key member of our Business Support Centre, you will play a vital role in supporting the interactions between participants, government agencies, and our organisation.Key ResponsibilitiesAssess eligibility and...
