Customer Support Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Customer Support Specialist to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our participants and stakeholders.
Key Responsibilities
- Assessing eligibility and informing potential participants about our programmes
- Facilitating participation by booking participants into schemes or logging cases in various case management systems
- Delivering excellent customer service and high-quality administrative support
- Working efficiently and effectively within the team to provide a seamless service to internal and external customers
Requirements
- Customer service experience and a passion for delivering excellent service standards
- Effective communication and interpersonal skills
- Ability to work flexibly and efficiently in a pressurised environment
- Experience of using Microsoft Packages
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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