Customer Support Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Maximus Full time

About the Role

We are seeking a highly skilled Customer Support Specialist to join our Business Support Centre team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our participants and stakeholders.

Key Responsibilities

  • Assessing eligibility and informing potential participants about our programmes
  • Facilitating participation by booking participants into schemes or logging cases in various case management systems
  • Delivering excellent customer service and high-quality administrative support
  • Working efficiently and effectively within the team to provide a seamless service to internal and external customers

Requirements

  • Customer service experience and a passion for delivering excellent service standards
  • Effective communication and interpersonal skills
  • Ability to work flexibly and efficiently in a pressurised environment
  • Experience of using Microsoft Packages

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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