Customer Relations Specialist

3 weeks ago


Leicester, Leicester, United Kingdom NEXT Full time

Salary Range: £13.46-£14.27 based on experience, with potential earnings up to £16.04

Working Hours: Sunday 10:00-17:00, Monday 09:00-17:00, Wednesday 08:00-18:00, Thursday 12:45-18:00, Friday 09:00-17:00 (Total of 36 hours per week)

Location: Leicester

Training Program: Four weeks of comprehensive internal training

In the Customer Relations Department, you will be part of a close-knit and supportive team, where your contributions can significantly enhance the customer experience and influence our operational practices through insightful feedback.

You will have the autonomy to assist customers, ensuring their concerns are addressed thoroughly and effectively, while collaborating with colleagues for optimal outcomes.

This role presents an excellent opportunity for career advancement within a vibrant and motivated department, surrounded by colleagues who are eager to offer support and guidance.

Key Responsibilities:

As a Customer Relations Specialist, you will be tasked with investigating customer grievances, coordinating with various departments to secure timely resolutions.

You will cultivate strong relationships with customers, transforming complaints into constructive feedback that enhances business processes, ultimately turning challenges into positive experiences.

Additionally, you will engage with customers through both verbal and written communication to ensure satisfactory outcomes, employing a professional yet approachable tone.

Effective planning, organization, and prioritization of your workload will be essential to meet deadlines and fulfill customer expectations.

Ideal Candidate Profile:

The successful candidate will possess prior experience in customer service and complaint resolution, demonstrating exceptional communication skills and meticulous attention to detail. You should be able to empathize with customers and strive to meet their needs.

A self-driven individual with a keen eye for detail, you will thrive in a dynamic environment, showcasing a proactive attitude to ensure all issues are resolved promptly.

Next Steps:

If you believe you meet the criteria outlined, we encourage you to submit your application. Your skills and experience will be assessed based on your application materials, and suitable candidates will be contacted for further discussions.

All successful candidates will undergo criminal and credit checks as part of our reference policy. It is important to note that applicants must not have previously applied unsuccessfully for a similar role within the last six months.

In compliance with Home Office regulations, successful candidates will need to provide evidence of their right to work in the UK prior to starting employment. This position is not typically eligible for sponsorship under the Skilled Worker route due to specific Home Office requirements.



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