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Customer Experience Specialist
2 months ago
About E.ON Next
We're a leading energy company dedicated to providing exceptional service to our customers. Our mission is to make energy management easier and more sustainable for everyone.
Our Values
We're passionate about delivering an outstanding customer experience. We believe in empowering our team members to take ownership of their work and make a positive impact on our customers' lives.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer operations team, you'll be responsible for delivering exceptional service to our customers, resolving complex issues, and providing a seamless experience.
Key Responsibilities
- Provide exceptional customer service via phone and email, resolving customer inquiries and issues in a timely and professional manner.
- Take ownership of customer cases, working closely with internal teams to resolve complex issues and provide a positive outcome.
- Develop and maintain a deep understanding of our products and services, ensuring accurate and up-to-date information is provided to customers.
- Collaborate with colleagues to identify and implement process improvements, enhancing the overall customer experience.
- Participate in training and development programs to stay up-to-date with industry trends and best practices.
What We Offer
We're committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a Customer Experience Specialist, you'll enjoy:
- A competitive salary of £24,195-£26,010 per annum, dependent on experience.
- A generous pension scheme and access to a range of flexible benefits.
- A hybrid working model, with the option to work from home and in our office hubs.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and supportive team environment, with a focus on customer satisfaction.
Requirements
To be successful in this role, you'll need:
- A passion for delivering exceptional customer service.
- Excellent communication and problem-solving skills.
- A commitment to continuous learning and professional development.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer cases.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
Why Choose E.ON Next?
We're a company that values our people and our customers. We're committed to making a positive impact on the environment and the communities we serve. If you're passionate about delivering exceptional customer service and making a difference, we'd love to hear from you.
