Customer Experience Strategist
3 weeks ago
Cromwell Group (Holdings) Ltd is seeking a Customer Experience Partner to drive customer-centricity across the organization.
Key Responsibilities:- Develop and implement a customer experience strategy that aligns with the company's mission and vision.
- Collaborate with functional leaders to embed customer-centricity in their departments and support the delivery of initiatives that enhance the customer experience.
- Educate and instill a common customer language and mindset across the organization.
- Accountable for role-modeling customer-friendly language and tone in all customer communication.
- Use data and insights to understand customer needs and translate them into business processes, ways of working, and technology requirements.
- Measure and track the delivery and ROI of customer experience initiatives.
- Facilitate sessions to implement programs, processes, and ways of working that enhance the customer experience.
- Create detailed delivery plans and support other Customer Experience Partners to deliver.
- Collaborate with the wider Customer Experience Team to ensure consistency, relevance, and the sharing of best practices.
Requirements:
- Experience in the customer arena, understanding what good looks like in a customer experience function.
- Expertise in delivering integrated customer experiences in a multi-channel environment.
- Demonstrable experience in defining, planning, and delivering customer-led projects.
- Experience in reviewing existing systems and processes to identify issues and develop recommendations to improve customer experience.
About Cromwell Group (Holdings) Ltd:
Cromwell Group (Holdings) Ltd is a company that puts the customer at the heart of everything we do. We are committed to delivering exceptional customer experiences that drive loyalty and satisfaction.
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Customer Experience Strategist
3 weeks ago
Leicester, Leicester, United Kingdom Cromwell Group (Holdings) Ltd Full timeCustomer Experience PartnerCromwell Group (Holdings) Ltd is seeking a Customer Experience Partner to drive customer-centricity across the organization.Key Responsibilities:Develop and implement a customer experience strategy that aligns with the company's mission and vision.Collaborate with functional leaders to embed customer-centricity in their departments...
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Customer Experience Strategist
3 weeks ago
Leicester, Leicester, United Kingdom Cromwell Group (Holdings) Ltd Full timeCustomer Experience PartnerCromwell Group (Holdings) Ltd is seeking a Customer Experience Partner to drive customer-centricity across the organization.Key Responsibilities:Develop and implement a customer experience strategy that aligns with the company's mission and vision.Collaborate with functional leaders to embed customer-centricity in their departments...
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Customer Experience Strategist
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Leicester, Leicester, United Kingdom Cromwell Group Full timeCustomer Experience PartnerAt Cromwell Group, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As a Customer Experience Partner, you'll play a critical role in shaping our customer-centric approach and leading the development of seamless experiences across all touchpoints.Key Responsibilities:Implement the...
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