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Customer Experience Specialist

2 months ago

Leicester, Leicester, United Kingdom Centrica Full time

About Us

Centrica is a leading energy company that is revolutionising a cleaner, greener future. We're a family of brands that is powered by purpose and committed to making a positive impact on the world.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve customer issues and complaints in a professional and courteous manner
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Identify and create opportunities to add value to our customers
  • Meet and exceed customer service standards and key performance indicators

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • High level of creativity and problem-solving capabilities

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Hybrid working arrangement with a mix of home and office work

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application.