Customer Experience Specialist
2 months ago
About the Role
We are seeking a highly skilled and motivated Service Advisor to join our team at Sturgess Motor Group. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive a seamless experience.
Key Responsibilities
- Greet customers in a prompt and courteous manner, ensuring a positive first impression.
- Check in customer vehicle arrivals and liaise with the workshop to provide timely progress updates.
- Advise customers on additional work required and provide a first-class handover with full invoice and work explanation.
- Work collaboratively with the team to ensure that customers receive a high-quality service.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong product knowledge and passion for delivering exceptional customer service.
- Ability to work collaboratively as part of a team.
What We Offer
- A competitive salary and uncapped OTE.
- A comprehensive training program to develop your skills and knowledge.
- A dynamic and supportive work environment.
- The opportunity to work with a leading motor retailer in the UK.
About Us
Sturgess Motor Group is a family-run business with a long-established history as a leading car dealer in Leicestershire. We pride ourselves on delivering exceptional customer service and providing a high-quality experience for our customers.
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