Customer Experience Specialist

2 months ago


Leicester, Leicester, United Kingdom Sturgess Motor Group Full time

About the Role

We are seeking a highly skilled and motivated Service Advisor to join our team at Sturgess Motor Group. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive a seamless experience.

Key Responsibilities

  • Greet customers in a prompt and courteous manner, ensuring a positive first impression.
  • Check in customer vehicle arrivals and liaise with the workshop to provide timely progress updates.
  • Advise customers on additional work required and provide a first-class handover with full invoice and work explanation.
  • Work collaboratively with the team to ensure that customers receive a high-quality service.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong product knowledge and passion for delivering exceptional customer service.
  • Ability to work collaboratively as part of a team.

What We Offer

  • A competitive salary and uncapped OTE.
  • A comprehensive training program to develop your skills and knowledge.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading motor retailer in the UK.

About Us

Sturgess Motor Group is a family-run business with a long-established history as a leading car dealer in Leicestershire. We pride ourselves on delivering exceptional customer service and providing a high-quality experience for our customers.



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