Client Relations Specialist

3 weeks ago

Leicester, Leicester, United Kingdom IOSH Full time

Position Overview

We are enhancing our customer support division and are on the lookout for a dedicated professional who is passionate about providing exceptional service to our clients. If you possess strong organizational skills, attention to detail, and a commitment to excellence, we would like to hear from you.

As a Customer Service Co-ordinator, you will be instrumental in our customer service operations, adeptly managing a variety of administrative responsibilities and addressing client inquiries promptly. Your role will encompass handling membership-related queries, overseeing bookings, processing payments, and more, ensuring that our operations function seamlessly and our clients receive a high-quality service.

Additionally, you will be responsible for managing incoming email communications, assisting with on-site certificate and license printing, and conducting audits to maintain data integrity. Your focus will remain on precision, timeliness, and compliance with established procedures.

Key Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Manage administrative tasks related to membership enrolments, including renewals and reinstatements.
  • Oversee financial transactions, ensuring accuracy in invoicing, payments, and refunds.
  • Conduct audits to ensure data accuracy and compliance with organizational standards.
  • Facilitate effective communication with stakeholders and team members.

What We Seek

The ideal candidate will have a positive, proactive attitude and a background in customer service, demonstrating a high standard of service delivery. Experience with financial transactions and proficiency in IT systems, particularly within a fast-paced environment, will be advantageous. Familiarity with administrative processes and membership management systems is also preferred.

Essential Qualifications

  • Prior experience in an administrative capacity, ideally within a membership organization or customer-focused environment.
  • Proven ability to handle financial transactions with meticulous attention to detail.
  • Experience in managing relationships with various stakeholders.
  • Capacity to multitask effectively in a dynamic setting.
  • Proficiency in computer applications, including the Microsoft Office suite and database management software.

Benefits

We are committed to supporting our colleagues in achieving their best performance at work, which is reflected in our comprehensive benefits package:

  • Flexible working arrangements to promote a healthy work-life balance.
  • Generous annual leave policy, with additional days available based on service length.
  • Private medical insurance and a healthcare cash plan.
  • Salary sacrifice pension scheme with contributions from both employee and employer.
  • Performance-related pay scheme.
  • Paid volunteering days to encourage community engagement.
  • Employee Assistance Programme for personal and family wellbeing support.

About IOSH

The Institution of Occupational Safety and Health (IOSH) is the leading Chartered body for safety and health professionals globally. We value diversity in thought, culture, and background, fostering an inclusive environment where everyone is respected and valued.

We are proud to be a disability confident employer, ensuring that all disabled applicants who meet the essential criteria for the role are guaranteed an interview.

For more information about our commitment to health and safety professionals worldwide, please visit our website.

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