Client Relations Executive

3 weeks ago


Leicester, Leicester, United Kingdom Selective Marketplace Full time
Job Overview

We are seeking a dedicated and motivated German-speaking Client Success Associate to become a vital part of our customer success team at Selective Marketplace Ltd, a prominent retailer in the womenswear sector.

This role offers flexible shift patterns to accommodate your schedule, with operational hours extending from early morning to late evening, Monday through Friday. Having your own transportation is advantageous, as remote work options are not available.

Join us for a stable career in a supportive atmosphere with competitive compensation based on your experience and language proficiency. Authorization to work in the United Kingdom is essential.

About Our Company

At Selective Marketplace, we take pride in fostering a workplace culture that employees cherish. Our in-house customer success department is a cornerstone of this culture.

We focus on enhancing customer interactions without cold calling or upselling. By leveraging advanced CRM technology, we create seamless communication channels that simplify the shopping experience for our customers.

Key Responsibilities:

  • Responding promptly to customer inquiries from various regions through email, chat, phone, and other communication platforms
  • Collaborating with team members and management to identify optimal solutions for customer needs and relaying feedback for product and service enhancements
  • Establishing and managing new customer accounts
  • Following up with customers to ensure their inquiries are addressed
  • Demonstrating enthusiasm for our sister brands and embodying our mission and narrative
  • Communicating effectively and consistently representing our brand voice

Required Qualifications:

  • Exceptional communication abilities and fluency in German
  • Strong customer service skills, professional phone etiquette, and a desire to thrive in a dynamic, team-oriented environment
  • Proficient English language skills
  • A proactive and positive mindset

Perks:

  • Employee discounts
  • On-site parking availability

If this opportunity resonates with you, we encourage you to submit your CV for consideration.

Candidates with prior experience or job titles such as Client Success Manager, Customer Relationship Manager, Customer Satisfaction Manager, Client Satisfaction Executive, Customer Experience Executive, Account Success Manager, User Success Representative, Customer Retention Executive, Client Services Executive, and Customer Support Manager may also be suitable for this position.


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