Client Support Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Maximus Full time

Overview

Job Title: Client Support Specialist

Company: Maximus

Position Summary

Join a leading global organization dedicated to enhancing health and employment services for individuals worldwide. At Maximus, we pride ourselves on employing a diverse workforce that is committed to making a significant difference in the lives of those we serve.

Role Responsibilities

The Client Support Specialist plays a crucial role in delivering outstanding service to our clients, collaborating with various organizations across charitable, governmental, and third-sector domains.

  • Provide comprehensive support and guidance to clients seeking a broad spectrum of information and assistance.
  • Deliver a multi-channel support service with professionalism, integrity, and adherence to established processes and regulations.
  • Meet and exceed client expectations consistently.
  • Ensure compliance with Service Level Agreements (SLAs).
  • Offer accurate and relevant information to assist clients effectively.
  • Exhibit patience and empathy while addressing client concerns, demonstrating a genuine commitment to helping others.
  • Maintain the Customer Records Management (CRM) system with precise data entry and record-keeping, prioritizing data integrity.
  • Collaborate with team members to achieve the highest levels of client satisfaction.
  • Drive continuous service enhancement, embracing change positively.
  • Conduct thorough research on various topics to meet deadlines.
  • Adhere to all company policies, HR best practices, and relevant regulations, including but not limited to PCI, GDPR, ISO 27001, 9001, and 14001.
  • Demonstrate proven experience in a supportive service role.
  • Work effectively as part of a team.
  • Research, gather, and document data evidence accurately.
  • Exhibit proficiency in IT, particularly with the MS Office Suite and Windows-based databases.
  • Plan and manage your workload efficiently.
  • Possess excellent communication and interpersonal skills.
  • Show strong decision-making capabilities.
  • Empathize with individuals at all levels.
  • Effectively manage and resolve client complaints.
  • Demonstrate emotional resilience in challenging situations.


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