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Client Support Specialist
3 months ago
Join Our Mission
At NSPCC, we believe that every childhood is worth protecting. This conviction fuels our commitment to providing essential support and resources through our Professional Learning Services team. As a Customer Service Officer, you will play a pivotal role in making a meaningful impact.
Your Role
The customer service department serves as the primary point of contact for our clients seeking information about our diverse range of Professional Learning Services. The individual in this position will be instrumental in ensuring the ongoing success of our service, which is dedicated to delivering effective solutions tailored to meet client needs.
Key Responsibilities
As a Customer Service Officer, your duties will include:
- Providing timely and well-informed responses to client inquiries regarding services and products.
- Assessing client requirements and aligning them with the most suitable NSPCC Learning services and products.
- Collaborating with colleagues across Professional Learning Services to ensure prompt follow-up on service requests.
- Coordinating external training sessions and consultancy initiatives across various regions.
What We Are Looking For
We seek individuals who possess:
- Exceptional interpersonal and customer service abilities, with strong communication skills.
- A keen aptitude for gathering and analyzing information to accurately assess client needs.
- Negotiation skills to engage with external clients on requirements and pricing.
- Proficient written communication skills, with the ability to compose clear and concise correspondence.
- A proven track record of managing telephone interactions to a high standard.
- The capacity to learn and adhere to guidelines and procedures while working independently under pressure.
- Experience with content and/or learning management systems, along with a solid understanding of Microsoft Office and web-based resources.
- Strong organizational skills to manage a complex workload while meeting deadlines.
- The ability to make timely and accurate decisions regarding priorities and recommend effective solutions.
- A cooperative and adaptable team-oriented mindset.
Why Join Us?
By becoming part of our team, you will engage in meaningful work alongside dedicated colleagues. You will have opportunities for personal and professional growth, face challenges that inspire you, and contribute to a shared purpose that positively impacts countless young lives.
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