Customer Support and Sales Coordination Specialist

1 month ago

Smethwick, Sandwell, United Kingdom DPD Group UK Full time
Position Overview

DPD Group UK is seeking a dedicated Customer Support and Sales Coordination Specialist to enhance our dynamic Sales and CRM Support Team. This role is integral to ensuring our clients receive outstanding service and support.

As a Customer Support and Sales Coordination Specialist, your primary responsibility will be to deliver exceptional assistance to our clientele, as well as to our Sales and Customer Relationship Managers. You will ensure that all inquiries are addressed with professionalism and efficiency.

Key Responsibilities:

  • Manage incoming customer calls and emails with professionalism and within established service level agreements (SLAs).
  • Process customer pricing requests and provide relevant information regarding customs.
  • Handle inquiries related to new customer accounts and input new sales leads into our CRM system.
  • Facilitate the completion of new account documentation.
  • Adjust quotes as necessary and manage related communications.
  • Respond to inquiries from Sales and Customer Relationship Managers, Franchisees, and external clients in a timely and professional manner.
  • Execute customer maintenance requests in our internal systems, including notifications and delivery actions.
  • Process request forms in our CRM system, ensuring all relevant departments are informed of updates.
  • Create and manage customer accounts for our shipping platform.
  • Address requests for customer stationery, verifying required quantities using analytics tools.

Candidate Profile:

The ideal candidate will possess a strong background in administrative and customer support roles, preferably within a sales-oriented environment. You should thrive in a fast-paced setting and demonstrate strong organizational and customer service skills.

Essential qualifications include:

  • Proficiency in Microsoft Office and G Suite applications; familiarity with Salesforce is a plus.
  • Excellent verbal and written communication skills, along with a confident telephone demeanor.
  • Experience managing a high volume of customer interactions.
  • Meticulous attention to detail and the ability to produce high-quality work while managing time effectively.
  • Commitment to embodying the core values of DPD: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

Additional Information:

At DPD, we recognize that our employees are the cornerstone of our success. We offer a comprehensive benefits package that goes beyond just a salary, including:

  • Flexible holiday trading options.
  • Enhanced parental leave benefits.
  • Life assurance coverage.
  • Free on-site parking for all staff.
  • Health kiosks available at every location.
  • Discounts from numerous retailers.
  • Special days off to celebrate milestones.
  • Complimentary eye tests and support for eyewear costs.

Joining DPD not only provides job security but also opens the door to a rewarding career path. We are committed to recognizing and nurturing talent, with numerous opportunities for development and advancement within our organization.

If you align with our values and are eager to contribute to our mission of delivering exceptional service, we encourage you to consider this opportunity.

  • Customer Support and Sales Coordinator

    1 month ago

    Smethwick, Sandwell, United Kingdom DPDgroup Full time

    Customer Support and Sales Coordinator PositionWe are excited to announce an opportunity for a Customer Support and Sales Coordinator to become a vital member of our team at DPDgroup. The successful individual will be instrumental in delivering exceptional assistance to our clientele, Sales personnel, Customer Relationship Managers, and Franchisees in a...

  • Customer Support and Sales Coordinator

    1 month ago

    Smethwick, Sandwell, United Kingdom DPD Group UK Full time

    Job OverviewWe are seeking a dedicated Customer Support and Sales Coordinator to become a vital part of our esteemed Sales and CRM Support Team. This position is integral to our operations and focuses on delivering outstanding assistance to our clients, as well as our Sales and Customer Relationship Managers.Key ResponsibilitiesManage incoming customer...

  • Customer Sales Support Specialist

    1 month ago

    Smethwick, Sandwell, United Kingdom DPDgroup Full time

    Customer Sales Support Specialist RoleWe are on the lookout for a Customer Sales Support Specialist to become a vital part of our energetic team. The selected individual will be instrumental in delivering exceptional assistance to our clientele, Sales personnel, Customer Relationship Managers, and Franchise partners in a prompt and professional manner.Core...

  • Sales and Order Coordinator

    2 weeks ago

    Smethwick, Sandwell, United Kingdom MET Recruitment Limited Full time

    We are seeking an experienced professional to join our team at MET Recruitment Limited as a Sales and Order Coordinator. The successful candidate will support our sales team and be responsible for all sales administration and order processing while maintaining excellent relationships with existing clients.Process and manage sales orders, ensuring timely and...

  • Sales and Order Coordinator

    2 weeks ago

    Smethwick, Sandwell, United Kingdom MET Recruitment Limited Full time

    We are seeking an experienced professional to join our team at MET Recruitment Limited as a Sales and Order Coordinator. The successful candidate will support our sales team and be responsible for all sales administration and order processing while maintaining excellent relationships with existing clients.Process and manage sales orders, ensuring timely and...

  • Lettings Manager

    3 weeks ago

    Smethwick, Sandwell, United Kingdom AMR - Specialist Property Recruiters Full time

    Job Title: Lettings Manager - Estate AgencyJob Summary:We are seeking an experienced Lettings Manager to join our team at AMR - Specialist Property Recruiters. As a Lettings Manager, you will be responsible for managing the lettings process, ensuring that legal tenancy agreements are executed compliantly, and maintaining a high level of customer care.Key...

  • Lettings Manager

    2 weeks ago

    Smethwick, Sandwell, United Kingdom AMR - Specialist Property Recruiters Full time

    Job Title: Estate Agency Lettings ManagerJob Summary:We are seeking an experienced Lettings Manager to join our team at AMR - Specialist Property Recruiters. As a Lettings Manager, you will be responsible for ensuring the success of our business through the translation of business strategies into clearly defined plans.Key Responsibilities:Coaching and...

  • Lettings Manager

    2 weeks ago

    Smethwick, Sandwell, United Kingdom AMR - Specialist Property Recruiters Full time

    Job Title: Estate Agency Lettings ManagerJob Summary:We are seeking an experienced Lettings Manager to join our team at AMR - Specialist Property Recruiters. As a Lettings Manager, you will be responsible for ensuring the success of our business through the translation of business strategies into clearly defined plans.Key Responsibilities:Coaching and...

  • Lettings Manager

    2 weeks ago

    Smethwick, Sandwell, United Kingdom AMR - Specialist Property Recruiters Full time

    Job Title: Estate Agency Lettings ManagerJob Summary:We are seeking an experienced Lettings Manager to join our team at AMR - Specialist Property Recruiters. As a Lettings Manager, you will be responsible for ensuring the success of our business through the translation of business strategies into clearly defined plans.Key Responsibilities:Coaching and...

  • Lettings Manager

    2 weeks ago

    Smethwick, Sandwell, United Kingdom AMR - Specialist Property Recruiters Full time

    Job Title: Estate Agency Lettings ManagerJob Summary:We are seeking an experienced Lettings Manager to join our team at AMR - Specialist Property Recruiters. As a Lettings Manager, you will be responsible for ensuring the success of our business through the translation of business strategies into clearly defined plans.Key Responsibilities:Coaching and...

  • Technical Sales Specialist

    1 month ago

    Smethwick, Sandwell, United Kingdom SF Recruitment (Leicester) Full time

    Position OverviewRole: Technical Sales Specialist Location: Smethwick Salary: Circa £55,000 - £65,000 P/A SF Recruitment is seeking a Technical Sales Specialist for a reputable manufacturing organization located in Smethwick. Key Responsibilities: Utilize your technical expertise to offer guidance and support on a diverse range of products.Engage with...

  • Customer Relationship Management Support Specialist

    1 month ago

    Smethwick, Sandwell, United Kingdom DPDGroup UK LTD Full time

    Company OverviewEmployment Type: Permanent / 37.5 hours per weekCompensation: Approximately £25,400 per annumWork Location: SmethwickWork Schedule: Monday to Friday, with shifts between 8:00am - 4:00pm and 10:00am - 6:00pmHybrid Work Model: 3 days in the office, 2 days remoteDPD is part of Geopost, a prominent parcel delivery network in Europe, striving to...

  • Sales and Order Support Specialist

    4 days ago

    Smethwick, Sandwell, United Kingdom MET Recruitment Limited Full time

    MET Recruitment Limited is seeking an experienced sales support individual to join their team. The successful candidate will support the sales team and be responsible for all sales administration and order processing while maintaining good relationships with existing clients. Key responsibilities include answering inbound calls, receiving orders over the...

  • Sales and Order Support Specialist

    4 days ago

    Smethwick, Sandwell, United Kingdom MET Recruitment Limited Full time

    MET Recruitment Limited is seeking an experienced sales support individual to join their team. The successful candidate will support the sales team and be responsible for all sales administration and order processing while maintaining good relationships with existing clients. Key responsibilities include answering inbound calls, receiving orders over the...

  • Support Services Team Supervisor

    1 month ago

    Smethwick, Sandwell, United Kingdom Creative Support Full time

    Creative Support is seeking a dedicated and knowledgeable Support Services Team Supervisor with a solid background in learning disabilities, mental health, and autism. The successful candidate will work within a collaborative and skilled team, assisting the service manager in overseeing various supported living and outreach services. Your primary...

  • Support Services Team Supervisor

    1 month ago

    Smethwick, Sandwell, United Kingdom Creative Support Full time

    Creative Support is seeking a dedicated and knowledgeable Support Services Team Supervisor who possesses a solid understanding of learning disabilities, mental health issues, and autism spectrum disorders. The successful candidate will become an integral part of a collaborative and skilled team, assisting the service manager in overseeing various supported...

  • Sales and Customer Service Representative

    1 month ago

    Smethwick, Sandwell, United Kingdom DPDGroup UK LTD Full time

    Company OverviewEmployment Type: Permanent / 37.5 hours per weekCompensation: Approximately £25400 per annumWork Schedule: Monday to Friday with flexible hoursWork Arrangement: 3 days in-office, 2 days remoteDPDGroup UK LTD is part of Geopost, a prominent player in the European parcel delivery sector, striving to be the most environmentally friendly...

  • Bmw Customer Experience Coordinator

    2 weeks ago

    Smethwick, Sandwell, United Kingdom Hart Recruitment Ltd Full time

    Established over 100 years ago, with offices across the UK and further afield, our client is a leading Automotive Manufacturer seeking a Customer Experience Team Leader to join their team based in the Midlands. The successful candidate will be rewarded with a competitive salary of up to £31,000 per annum, depending on experience, and a comprehensive...

  • Bmw Customer Experience Coordinator

    2 weeks ago

    Smethwick, Sandwell, United Kingdom Hart Recruitment Ltd Full time

    Established over 100 years ago, with offices across the UK and further afield, our client is a leading Automotive Manufacturer seeking a Customer Experience Team Leader to join their team based in the Midlands. The successful candidate will be rewarded with a competitive salary of up to £31,000 per annum, depending on experience, and a comprehensive...

  • Customer Experience Team Leader

    2 weeks ago

    Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

    Job Title: Customer Experience Team Leader - Export SpecialistCompany: Kerry Collins Recruitment LtdJob Type: Full-timeLocation: SmethwickJob Description:Job Summary:We are seeking an experienced Customer Experience Team Leader to join our team in Smethwick. As a key member of our export operations team, you will be responsible for overseeing and optimizing...