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Bmw Customer Experience Coordinator

2 months ago

Smethwick, Sandwell, United Kingdom Hart Recruitment Ltd Full time

Established over 100 years ago, with offices across the UK and further afield, our client is a leading Automotive Manufacturer seeking a Customer Experience Team Leader to join their team based in the Midlands.

The successful candidate will be rewarded with a competitive salary of up to £31,000 per annum, depending on experience, and a comprehensive benefits package including 34 days holiday, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, a fantastic employee awards package, and free car parking.

Key Responsibilities:
  1. Oversee and optimize the sales order processing activities to ensure timely and accurate processing.
  2. Manage and support a team of 5, including the credit control team, to achieve performance goals.
  3. Manage sickness, absence, performance development, and conduct one-to-ones when required.
  4. Manage the sales orders process for both UK and international markets, ensuring timely and accurate processing.
  5. Attend and participate in meetings and training sessions to stay up-to-date with industry developments.
  6. Engage with customers via various channels to schedule field service bookings based on their preference and service availability.
Requirements:
  1. Previous experience working as a Team Leader, with the ability to lead and motivate a team to achieve performance goals.
  2. Experience in a manufacturing environment and sales order processing/administration.
  3. Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
  4. Ability to work in a fast-paced environment and prioritize tasks effectively.
  5. Knowledge of exports and international markets, with the ability to adapt to changing requirements.
What We Offer:

A dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced Team Leader looking for a new challenge, please apply for this exciting opportunity.