Customer Relationship Management Support Specialist

1 month ago

Smethwick, Sandwell, United Kingdom DPDGroup UK LTD Full time
Company Overview
  • Employment Type: Permanent / 37.5 hours per week
  • Compensation: Approximately £25,400 per annum
  • Work Location: Smethwick
  • Work Schedule: Monday to Friday, with shifts between 8:00am - 4:00pm and 10:00am - 6:00pm
  • Hybrid Work Model: 3 days in the office, 2 days remote
DPD is part of Geopost, a prominent parcel delivery network in Europe, striving to be the most environmentally friendly delivery service in the UK, with a revenue nearing £2 billion. We are committed to delivering outstanding service, utilizing cutting-edge technology, and attracting and retaining top talent in the industry.

Role Overview

Our Sales and CRM Support Team Manager is on the lookout for a Sales and CRM Support Agent to join a dedicated and skilled team at our Head Office in Smethwick.

As a Sales and CRM Support Agent, your primary responsibility will be to deliver exceptional assistance to our clients, as well as our Sales and Customer Relationship Managers, ensuring that all inquiries are handled with professionalism and efficiency.

Key Responsibilities:
  • Managing inbound customer communications via calls and emails promptly and professionally, adhering to established service level agreements.
  • Providing customers with pricing information and relevant customs guidance.
  • Handling inquiries related to new customer accounts and entering sales leads into our CRM system.
  • Processing necessary documentation for new accounts.
  • Updating quotes as required.
  • Responding to inquiries from Sales/Customer Relationship Managers and external clients efficiently.
  • Managing customer maintenance requests within our internal systems.
  • Processing requests in our CRM and ensuring all relevant teams are informed of updates.
  • Creating and maintaining customer access for our shipping platform.
  • Handling requests for customer materials and verifying required quantities.
Candidate Profile

The ideal candidate will possess a strong background in administrative and customer support roles, preferably within a sales-oriented environment. A capacity to thrive in a dynamic and fast-paced setting is essential.

Your organizational skills, customer service expertise, and computer proficiency will be crucial in this position. Additionally, you should have:
  • Proficiency in Microsoft and G Suite applications; familiarity with Salesforce is a plus.
  • Excellent verbal and written communication skills, along with a confident phone demeanor.
  • Experience managing a high volume of customer interactions.
  • Strong attention to detail and the ability to produce high-quality work while managing time effectively.
  • Alignment with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.
Additional Benefits

We understand that our employees are the foundation of our success. We are committed to recognizing your contributions by offering more than just a competitive salary and job security. Some of the benefits include:
  • Holiday trading options.
  • Enhanced parental leave packages.
  • Complimentary life insurance equivalent to four times your salary upon joining the pension scheme.
  • Free onsite parking for all staff.
  • Health kiosks available at every location.
  • Discounts at numerous retailers, including supermarket savings.
  • Special milestone days off to celebrate with loved ones.
  • Complimentary eye tests and assistance with eyewear costs.
Joining DPD not only offers job stability but also a pathway for career advancement. We take pride in nurturing talent and promoting from within. As a growing organization, we provide numerous opportunities for development and progression.

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