Property Operations Manager

2 weeks ago

Smethwick, Sandwell, United Kingdom AMR - Specialist Property Recruiters Full time

Job Title: Estate Agency Manager

Job Summary:

We are seeking an experienced Estate Agency Manager to join our team at AMR - Specialist Property Recruiters. As a key member of our property recruitment team, you will be responsible for managing the day-to-day operations of our estate agency clients.

Key Responsibilities:

  • Coaching and Development: Provide regular coaching, feedback, and one-to-one sessions with staff to support their skills development and career growth.
  • Compliance and Customer Care: Ensure that legal tenancy agreements are executed compliantly and in a way that maintains a high level of customer care.
  • Business Planning and Budgeting: Work with the Director to develop and implement business strategies, including proposing suitable income and cost levels for the branch.
  • Market Research and Networking: Proactively research the local market, competitors, and establish ways to develop a competitive advantage through local networking.
  • Client and Tenant Management: Ensure that any Client/Tenant/Property details that change during the tenancy are updated on the relevant systems and communicated to other relevant divisions within Lettings.
  • Relationship Building: Proactively develop strong relationships with other departments within the firm, identifying opportunities to work with and refer business to other departments/divisions.
  • Market Share and Growth: Enhance and build on the market share, attending valuations, marketing properties, and ensuring that terminations, refunds, and deposit releases are executed correctly and efficiently.

Candidate Requirements:

  • Polished and Well-Presented: A polished and well-presented individual with excellent communication skills, both written and verbal.
  • Dedicated and Dynamic: A dedicated and dynamic individual with a positive 'can-do' attitude.
  • Full and Clean UK Driver's Licence: A full and clean UK driver's licence is essential for this role.
  • Experience in Residential Lettings: Essential experience in residential lettings is required for this position.
  • Excellent Communication Skills: Excellent communication skills, both written and verbal, are essential for this role.
  • Ability to Develop and Motivate: The ability to develop and motivate those around you is crucial for success in this position.
  • Willingness to Exceed Expectations: A willingness to exceed expectations through great customer service skills is essential for this role.
  • Honest and Trustworthy: An honest and trustworthy individual with a strong work ethic.

What We Offer:

In return for loyal service and dedication to the firm, we can offer a great package and working environment.

About Us:

AMR - Specialist Property Recruiters is one of the UK's largest specialist recruiters for the property industry, with a strong reputation for delivering high-quality recruitment solutions to our clients.

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