Lettings Manager
7 days ago
A well-established estate and letting agent in Birmingham is seeking an experienced lettings manager to join their team.
The successful candidate will work closely with the director to ensure the success of the business by translating business strategies into clearly defined plans.
This is a rare and varied role that will suit a polished and highly experienced property professional with several years of lettings experience.
Key Responsibilities:- Carrying out regular coaching, feedback, and one-to-one sessions with staff to support skills development
- Ensuring that legal tenancy agreements are executed compliantly and in a way that maintains a high level of customer care
- Working on the annual budgeting process, proposing suitable income and cost levels for the branch
- Proactively researching the local market, competitors within this region, and establishing ways to develop a competitive advantage through local networking
- Ensuring that any client/tenant/property details that change during the tenancy are updated on the relevant systems and communicated to other relevant divisions within lettings
- Proactively developing strong relationships with other departments within the firm
- Identifying opportunities to work with and to refer business to other departments/divisions
- Enhancing and building on the market share
- Attending valuations
- Marketing of properties
- Ensuring that terminations, refunds, and deposit releases are executed correctly and efficiently
- Polished and well-presented
- Dedicated and dynamic
- A positive 'can-do' attitude
- A full and clean UK driver's license
- Experience in residential lettings is essential
- Excellent communication skills, both written and verbal
- The ability to develop and motivate those around you
- Willingness to exceed expectations through great customer service skills
- Honest and trustworthy
In return for loyal service and dedication to the firm, our client can offer a great package and working environment.
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