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Senior Care Operations Manager

3 months ago

Smethwick, Sandwell, United Kingdom CareTech Group Full time

Senior Care Operations Manager

Salary £ to £

Location Smethwick Birmingham

At CareTech Group, we pride ourselves on delivering exceptional care services tailored to the needs of adults. Our mission is to empower individuals with complex requirements to make informed choices, fostering confidence and independence for a brighter future.

We call this our commitment to Extraordinary Days, Every Day.

*£500 Recommend a Friend Bonus

We are seeking a dedicated and experienced Senior Care Operations Manager to lead our Adult Residential Home. This role involves supporting individuals with varying levels of assistance related to learning disabilities, mental health, and other conditions. You will play a crucial role in providing both practical and emotional support, helping individuals achieve fulfilling lives and positive outcomes. Proven experience in a similar managerial role is essential.

Key Responsibilities:

  • Ensure and maintain registration with CQC.
  • Oversee the implementation, monitoring, and review of practices and systems to meet and exceed service requirements.
  • Facilitate effective communication with staff, service users, families, and others while maintaining confidentiality.
  • Promote the core values of the company.
  • Maintain accurate documentation and records as required.
  • Deliver high-quality support to Service Users.
  • Collaborate with the team to provide exceptional care.
  • Recruit, manage, retain, and train staff effectively.

Ideal Candidate Profile:

  • Extensive experience working with individuals with Learning Disabilities, Mental Health issues, and/or Physical Disabilities, along with at least 3 years in a senior management role.
  • Relevant professional qualification (Level 5) or an accredited vocational qualification, or currently pursuing one.
  • Experience in budget management and financial oversight.
  • Commitment to Equal Opportunities.
  • In-depth knowledge of current Health & Social Care legislation, including the Mental Health Act.
  • Proven ability to support individuals in a person-centred manner.
  • Strong literacy, numeracy, and administrative skills, with excellent verbal and written communication abilities across multidisciplinary teams.
  • Thorough understanding of CQC Compliance standards and a commitment to achieving high safeguarding standards.

Company Values:

  • Friendly, passionate, and caring approach.
  • Positive, approachable demeanor.
  • Empowering individuals to lead fulfilling lives.
  • Person-centred philosophy, allowing individuals to explore their strengths.
  • Innovative practices, showcasing new methods and ideas.

Rewards & Benefits:

  • Full-time contract.
  • *£500 Recommend A Friend Bonus.
  • Blue Light Card benefits.
  • Up to 28 days of holiday.
  • Comprehensive induction program.
  • Dedicated learning and development opportunities.
  • Free training to achieve qualifications in Social Care.
  • Access to a variety of free online courses for professional development.
  • Complimentary DBS Check.
  • Stakeholder Pension scheme.
  • Free Employee Assistance Programme.
  • Annual Employee Awards Evening.
  • Employee Recognition Schemes.
  • Opportunities for career progression within the organization.
  • CareTech Foundation – Grants available for family and friends.

Successful candidates will need to complete an enhanced DBS disclosure prior to starting employment, with the cost covered by the employer.

In compliance with CQC regulations, confirmation of vaccination status will be required for individuals entering a CQC-regulated care home.

If you do not receive a response within 14 days, please consider your application unsuccessful. We encourage you to apply for other suitable roles in the future.

*Terms and conditions apply following the successful completion of a 6-month probation period.