CRM Manager
5 days ago
We are seeking a highly skilled CRM Manager to join our team at Frasers Group. As a key member of our marketing department, you will be responsible for developing and implementing effective customer relationship management strategies to drive engagement, retention, and customer value.
Key Responsibilities- Manage and support a team to continually improve CRM communications and optimize segmentation and content approach for personalized customer journeys.
- Use customer data, modeling, and insights to design and optimize segmentation and content approach for personalized customer journeys that drive customer value and effectiveness.
- Develop and lead the team to plan and deliver omni-channel journeys utilizing customer-data-based segmentation and propensity models.
- Embed a data-driven approach utilizing segmentation, lifetime value, intent, and next best action modeling to shift the CRM strategy to be truly customer-led.
- Deliver weekly and monthly reports focusing on CRM campaigns and database performance, feeding results back to the wider business.
- Owning the relationship with the email service provider, ensuring that all areas of the platform are optimized and used to their full potential.
- Previous experience in a similar role working with customer databases in a numerate and analytical capacity.
- Strong leadership skills and management experience.
- Broad knowledge of CRM platforms/ESPs/marketing automation programs.
- A self-starter mindset, with the ability to work under minimal supervision and guidance.
- Results-driven and delivery-focused, with enthusiasm, energy, and determination to achieve results.
- Highly numerate with the ability to manage, manipulate, and gain meaningful insights and actions from large data sets.
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CRM Manager
1 month ago
Derbyshire, United Kingdom Frasers Group Full timeCRM Manager - ShirebrookCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established...
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CRM Manager
2 months ago
Derbyshire, United Kingdom Frasers Group Full timeCRM Manager - ShirebrookCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established...
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CRM Assistant
4 days ago
Derbyshire, United Kingdom Frasers Group Full timeCRM Assistant - ShirebrookCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established...
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CRM Executive
1 month ago
Derbyshire, United Kingdom Frasers Group Full timeCRM Executive - Luxury & Premium - ShirebrookCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our...
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CRM Executive
2 months ago
Derbyshire, United Kingdom Frasers Group Full timeCRM Executive - Luxury & Premium - ShirebrookCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our...
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Customer Relationship Management Lead
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition OverviewAs a pivotal member of our team, the CRM Manager will focus on enhancing customer relationships to drive engagement, retention, and overall customer value through strategic CRM initiatives and data-driven insights.Key ResponsibilitiesOversee and mentor the team in executing a continuous test-and-learn strategy to refine CRM...
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Customer Relationship Management Lead
3 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timeCompany OverviewAt Frasers Group, we are redefining the retail landscape through innovative digital solutions and exceptional in-store experiences. We proudly represent a portfolio of prestigious sports, premium, and luxury brands on a global scale.Our VisionWe aim to create the most admired and compelling brand ecosystem, enhancing the lives of many by...
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Customer Relationship Management Lead
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition OverviewAs a pivotal member of our team, the CRM Manager will play a crucial role in enhancing customer relationships and driving engagement through strategic CRM initiatives. Your expertise will be essential in leveraging data-driven insights to foster customer loyalty and maximize value.Key ResponsibilitiesLead the development and execution of...
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Customer Relationship Management Lead
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition OverviewAs a pivotal member of our team, the CRM Manager will play a crucial role in fostering stronger and more meaningful connections with our clientele. This position is essential for enhancing customer engagement, retention, and overall customer value through innovative CRM strategies and data-driven insights.Key ResponsibilitiesLead and support...
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Customer Relationship Management Lead
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timeCompany OverviewAt Frasers Group, we are transforming the retail landscape. Through innovative digital solutions and exceptional in-store experiences, we provide our customers with access to the finest sports, premium, and luxury brands worldwide.As a prominent player in the retail sector, we are enhancing the shopping experience for our clientele through...
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Customer Relationship Management Lead
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timeCRM Manager - Frasers GroupCompany OverviewAt Frasers Group, we are redefining the retail landscape. Through innovative digital solutions and unique shopping experiences, we provide our customers with access to the finest sports, premium, and luxury brands worldwide.As a leader in the sector, we are enhancing the retail journey for our customers through our...
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Customer Relationship Management Specialist
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition Overview:As a CRM Executive, you will play a pivotal role in enhancing customer relationships, focusing on engagement and retention through strategic CRM initiatives and insightful data analysis.Company Overview:At Frasers Group, we are revolutionizing the retail landscape. Through innovative digital solutions and exceptional in-store experiences,...
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Customer Relationship Management Specialist
3 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition Overview:As a CRM Executive, you will play a pivotal role in enhancing customer relationships and driving engagement strategies. Your primary focus will be on developing effective CRM initiatives that foster loyalty and increase customer lifetime value.Company Overview:At Frasers Group, we are redefining the retail landscape through innovative...
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Customer Relationship Management Specialist
3 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition Overview:As a CRM Executive, you will collaborate with the CRM Manager to cultivate robust and lasting connections with our clientele, enhancing engagement, retention, and overall customer value through strategic CRM initiatives and data-driven insights.Key Responsibilities:Your daily activities will encompass:Managing the email and mobile app...
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Customer Relationship Management Specialist
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition OverviewAs a CRM Specialist, you will collaborate with the CRM Manager to cultivate stronger connections with our clientele, enhancing engagement, retention, and overall customer value through strategic CRM initiatives and insightful data analysis.Key ResponsibilitiesManage Communication Calendars: Oversee the email and mobile app communication...
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Business Development Manager
4 days ago
Derbyshire, United Kingdom People & Process Solutions Int. Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales and Marketing Executive to join our team at People & Process Solutions Int. Ltd. as a Business Development Manager.Key ResponsibilitiesDevelop and maintain strong relationships with key stakeholders, including NHS departments and purchasing teams.Network with decision-makers to promote our...
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Business Development Manager
7 days ago
Derbyshire, United Kingdom People & Process Solutions Int. Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales and Marketing Executive to join our team at People & Process Solutions Int. Ltd. as a Business Development Manager.Key ResponsibilitiesDevelop and maintain strong relationships with key stakeholders, including NHS departments and purchasing teams.Network with decision-makers to promote our...
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Business Development Manager
6 days ago
Derbyshire, United Kingdom People & Process Solutions Int. Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales and Marketing Executive to join our team at People & Process Solutions Int. Ltd. as a Business Development Manager. This is an exciting opportunity to work with a leading company in the healthcare industry, selling medical equipment to the NHS and private hospital market.Key...
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Customer Relationship Management Specialist
3 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition OverviewAs a CRM Executive, you will play a pivotal role in enhancing customer relationships and driving engagement through effective strategies and insights. Your focus will be on leveraging data to boost customer retention and value.Key ResponsibilitiesManage the calendar for email and mobile app communications, ensuring alignment with broader...
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Customer Relationship Management Specialist
4 weeks ago
Derbyshire, United Kingdom Frasers Group Careers Full timePosition OverviewAs a CRM Executive, you will play a pivotal role in enhancing customer relationships and driving engagement through effective strategies and data-driven insights. Your focus will be on maximizing customer retention and value within our premium and luxury sectors.Key ResponsibilitiesManage the email and mobile app communication calendar,...