Second Line IT Support Specialist

4 weeks ago


Hampshire, United Kingdom iO Associates - UKEU Full time
Job Overview

Position: Second Line IT Support Specialist
Location: Fareham, Hampshire (Onsite 5 days a week)
Salary: £33,000 - £35,000 per annum.
Interview Process: One stage interview
Working Hours: 8:00AM - 3:00PM and 3:30PM - 10:30PM

Are you an enthusiastic Second Line IT Support Specialist? This role offers the opportunity to contribute to significant improvements in operational efficiency. Collaborate with a dedicated team to define and address the security needs and risks associated with the design, delivery, and implementation of our services.

The selected candidate will be responsible for troubleshooting all IT-related challenges, delivering solutions where feasible, and escalating issues to our 2nd and 3rd line support teams as necessary. Additionally, the candidate will document incidents in our Support Works ticketing system, ensuring that service disruptions are minimized.


Key Responsibilities:

  • Possess a solid understanding of IT support and infrastructure, with a strong emphasis on teamwork. A commitment to learning and enhancing existing skills is essential for this training-oriented role.
  • Manage Service Desk Support Calls as required.
  • Travel to various locations to provide customer support.
  • Experience with virtualization technologies, Splunk, and VMware is essential.

This role presents excellent career advancement opportunities for the right individual.


Employee Benefits:

  • 25 days of annual leave plus public holidays (3 flexible)
  • Pension scheme with double matching contributions up to 10%
  • Life insurance coverage
  • Company-wide incentive programs
  • Flexible benefits options including additional holidays, travel, dental, critical illness, and more
  • Employee perks such as discounts
  • Employee assistance program and virtual GP services


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