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Technical Support Engineer
2 months ago
2nd Line Engineer
Join a forward-thinking technology organization that is currently undergoing significant changes. We are seeking a 2nd Line Support Engineer to provide exceptional service to clients throughout the UK. The ideal candidate will possess extensive technical knowledge in Microsoft environments, VoIP systems, and networking. This position offers a hybrid work model, requiring occasional visits to client locations. A valid driving license is a prerequisite.
Location: Hybrid working model with client site visits.
Salary: Up to £35,000 plus company vehicle.
Your Responsibilities:
- Troubleshoot and resolve issues at a second line level across a diverse range of technologies.
- Provide on-site technical assistance while ensuring effective communication with both internal teams and external clients.
- Engage in various project activities, including server and network setups and configurations.
- Uphold high standards of documentation, including the development of training resources for first-line support personnel.
- Be accountable for documenting any escalated issues.
Required Skills & Experience:
- Expertise in Azure, Active Directory, Office 365, Windows Server, Microsoft SQL Server, and SharePoint.
- Familiarity with antivirus solutions, backup systems, networking, telephony, and end-user support.
- Strong proficiency in Windows operating systems and Office applications.
