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Second Line Support Engineer

3 months ago

Hampshire, United Kingdom Spectrum IT Recruitment Full time

2nd Line Engineer

Hampshire - commutable from Southampton, Portsmouth, Winchester - hybrid working + customer site visits

Up to £35,000 + company car


Join a dynamic tech company during a time of transformation A 2nd line support engineer is required to join my client, providing a top tier service to customers across the UK. The ideal 2nd Line engineer will have broad technical experience across Microsoft and VoIP and network.


The role is hybrid working, with visits to customer sites. Driving license is essential.


Your Role:

  • Resolve issues up to a second line level, spanning a wide range of technologies.
  • Deliver onsite technical support with competence while maintaining clear communication with both internal and external stakeholders.
  • Contribute to various project initiatives, including server and network installations and configurations.
  • Maintain impeccable documentation standards, including the creation of training materials for first-line support.
  • Take responsibility for documenting escalated issues.


Skills & Experience:

  • Proficiency in Azure, Active Directory, Office 365, Windows Server (2016-2022), Microsoft SQL Server, and SharePoint.
  • Experience in anti-virus, backup, networking, telephony and end-user support.
  • Strong Windows OS and Office Apps skills.
  • Familiar with remote deployment, VoIP, firewalls, and networks.
  • Excellent communication and problem-solving skills.


Please apply to this advert or email your CV direct to AmyLee@SpectrumIT.co.uk