IT Support and Service Desk Operator

5 days ago


Portsmouth Hampshire, United Kingdom Computappoint Full time

This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which will involve a ticket based reporting system which is why previous experience with a similar system will be vital to this role.
As this is a 24/7 support function, shifts will be split between day shift, late shift, and night shift so you will be required to work some late/night shifts.
~26,000 base with 15% bonus when required to cover late and night shifts.


Utilise customer provided tools to handle multi-channel contacts from end users (phone, email, chat), document troubleshooting, resolve the issue or escalate to second line teams within the required timescales to achieve SLA targets
Understand and respond to feedback from ticket quality reviews
Simultaneously switch between functions according to call/chat volume at the time

Previous experience working in a 1st Line IT support environment
Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
Highly desirable - Exposure using and troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end user support skills

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy



  • Portsmouth, Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time

    Job SummaryBell Integration is seeking a skilled IT Support and Service Desk Operator to join our team in driving digital transformation. As a key member of our IT department, you will be responsible for providing exceptional support services to end-users, ensuring efficient IT operations, and delivering a positive user experience.Key ResponsibilitiesHandle...


  • Portsmouth, Hampshire, United Kingdom Robertson Sumner Full time

    We are looking for a seasoned Service Desk Lead / IT support lead to manage service delivery, oversee SLAs, and drive continuous improvement across the support team. You’ll be responsible for out-of-hours support and ensuring that technical issues are resolved efficiently while maintaining strong client relationships. Key Responsibilities: Lead the...


  • Portsmouth, Hampshire, United Kingdom Robertson Sumner Ltd Full time

    We are looking for a seasoned Service Desk Lead / IT support lead to manage service delivery, oversee SLAs, and drive continuous improvement across the support team. You’ll be responsible for out-of-hours support and ensuring that technical issues are resolved efficiently while maintaining strong client relationships. Key Responsibilities: Lead the...


  • portsmouth, hampshire, United Kingdom Bell Integration - Driving Digital Transformation Full time

    Who We Are: Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm. We continue to grow and have over 950 permanent staff employed...


  • Havant, Hampshire, United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never...


  • Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Join Lockheed Martin's Dynamic Team as a Service Desk Analyst! As a Service Desk Analyst, you'll play a crucial role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software. This position will support Accounting, IT & Corporate Budgeting & Forecasting teams based in Havant....


  • Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Join Lockheed Martin's Dynamic Team as a Service Desk Analyst! As a Service Desk Analyst, you'll play a crucial role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software. This position will support Accounting, IT & Corporate Budgeting & Forecasting teams based in Havant....


  • Farnborough, Hampshire, United Kingdom CSG Talent Full time

    How would you like to work for a leading UK hyperscale data centre business? Joining this forward-thinking, fast growing organisation means being part of a team that embraces innovation, sustainability, and continuous improvement. We are seeking a Service Desk Analyst to join our team. The role involves producing reports, supporting internal and...


  • Farnborough, Hampshire, United Kingdom CSG Talent Full time

    How would you like to work for a leading UK hyperscale data centre business? Joining this forward-thinking, fast growing organisation means being part of a team that embraces innovation, sustainability, and continuous improvement. We are seeking a Service Desk Analyst to join our team. The role involves producing reports, supporting internal and...

  • Service Desk Manager

    3 weeks ago


    Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time

    Job Title: Service Desk ManagerBell Integration is seeking a highly skilled Service Desk Manager to lead and manage our IT Service Desk team. As a key member of our organization, you will be responsible for ensuring the effective delivery of support services to our end-users in line with business objectives.Key Responsibilities:Lead, mentor, and manage the...

  • Service Desk Manager

    3 weeks ago


    Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time

    Job Title: Service Desk ManagerBell Integration is seeking a highly skilled Service Desk Manager to lead and manage our IT Service Desk team. As a key member of our organization, you will be responsible for ensuring the effective delivery of support services to our end-users in line with business objectives.Key Responsibilities:Lead, mentor, and manage the...


  • Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time

    Service Desk Analyst OpportunityAt Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.Key ResponsibilitiesProvide exceptional customer service to colleagues via phone, email, and other channelsPrioritize and resolve...


  • Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time

    Service Desk Analyst OpportunityAt Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.Key ResponsibilitiesProvide exceptional customer service to colleagues via phone, email, and other channelsPrioritize and resolve...


  • Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time

    Service Desk Analyst OpportunityAt Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.Key ResponsibilitiesProvide exceptional customer service to colleagues via phone, email, and other channelsPrioritize and resolve...


  • Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time

    Service Desk Analyst OpportunityAt Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.Key ResponsibilitiesProvide exceptional customer service to colleagues via phone, email, and other channelsPrioritize and resolve...


  • Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time

    Service Desk Analyst OpportunityAt Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.Key ResponsibilitiesProvide exceptional customer service to colleagues via phone and email, ensuring timely resolution of issues and...


  • Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time

    Service Desk Analyst OpportunityAt Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.Key ResponsibilitiesProvide exceptional customer service to colleagues via phone and email, ensuring timely resolution of issues and...

  • Service Desk Manager

    4 weeks ago


    Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time

    Who We Are: Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.We continue to grow and have over 950 permanent staff employed at...

  • Service Desk Manager

    3 weeks ago


    Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time

    Who We Are: Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.We continue to grow and have over 950 permanent staff employed at...

  • Service Desk Manager

    2 weeks ago


    Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time

    Who We Are: Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.We continue to grow and have over 950 permanent staff employed at...