Service Desk Support Specialist

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time
Service Desk Analyst Opportunity

At Southern Co-op, we're committed to putting people first and serving local communities. As a Service Desk Analyst, you'll play a vital role in supporting our teams across the organization.

Key Responsibilities
  • Provide exceptional customer service to colleagues via phone and email, ensuring timely resolution of issues and queries.
  • Prioritize and manage a high-volume of calls and emails, escalating complex issues to internal and external resolver groups as needed.
  • Utilize our service management system to log and assign priorities to calls, ensuring compliance with agreed service levels.
  • Offer first-line support to troubleshoot a wide range of incidents affecting business operations, utilizing support tools such as remote desktop.
  • Take ownership of incidents, following up on status and communicating progress to customers in a timely manner.
Requirements
  • Excellent customer service and teamwork practices.
  • Strong communication skills and telephone manner.
  • Excellent organizational and prioritizing skills.
  • Self-motivated and proactive individual.
  • Incident management experience is desirable but not essential.
What We Offer
  • A competitive salary of £13,719.
  • 31 days of annual leave (including bank holidays), increasing to a maximum of 36 days after 10 years' service (pro rata).
  • 20% discount in stores.
  • Healthcare cash plan.
  • Share incentive plan.
  • NEST pension.
  • Cycle-to-work scheme.
  • Free onsite parking at our Lakeside Head Office.
  • Opportunities to develop your skills through apprenticeships and our in-house training and development programs.


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