Service Desk Lead Specialist

21 hours ago


Portsmouth, Portsmouth, United Kingdom Robertson Sumner Full time

We are seeking an experienced Service Desk Lead Specialist to manage service delivery, oversee SLAs, and drive continuous improvement across the support team at Robertson Sumner.

The ideal candidate will have strong leadership and team management skills, with ITIL Foundation certification and extensive experience in support management.

Key responsibilities include leading the support team, managing contract delivery, driving continuous service improvements, overseeing budgets, and developing strong relationships with stakeholders and suppliers.

The successful candidate will be responsible for out-of-hours support, ensuring technical issues are resolved efficiently while maintaining strong client relationships.

This role will be based in Portsmouth, working two days a week.



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